Catherine Haney
Philadelphia
Summary
Results-oriented business professional with 20 years of experience in customer relations, business management, and operations coordination. Demonstrates strong problem-solving skills and fosters relationships with customers, vendors, and teams. Optimizes workflows and manages high-volume operations to drive business growth. Leverages expertise in business administration and conflict resolution to enhance organizational performance.
Overview
27
27
years of professional experience
Work History
Maintenance Operations Coordinator
PSCo Philly
Philadelphia, PA
01.2025 - 07.2026
- Collaborated with property management to enhance daily operations in leasing, maintenance logistics, and tenant relations.
- Collaborate closely with property management to optimize daily operations, including leasing, maintenance logistics, and tenant relations.
- Coordinate end-to-end tenant move-in and move-out procedures, executing detailed property walkthroughs and compliance inspections.
- Cultivate strategic relationships with outside vendors and contractors; negotiate service coordination and streamline property maintenance workflows.
- Mediated tenant conflicts and enforced lease regulations while drafting community notices on policy updates and events.
- Responded to tenant inquiries and emergency requests with urgency and professionalism, ensuring high customer satisfaction.
Senior Customer Service Manager
Di Bruno Brothers
Philadelphia, PA
10.2020 - 01.2025
- Managed high-volume customer orders and resolved delivery escalations with urgency to maximize client satisfaction and retention.
- Maintained accurate documentation for returned and replaced orders while processing payment corrections and refunds to streamline customer resolutions.
- Collaborated with Procurement and Corporate Sales teams to input purchase orders, process invoices, and track wholesale shipments, ensuring timely fulfillment.
- Partnered with Procurement and Corporate Sales teams to input purchase orders, process invoices, and track incoming wholesale shipments.
- Executed monthly club installment operations, printing logistics labels and updating customer accounts to facilitate order accuracy and customer satisfaction.
- Orchestrated monthly and quarterly inventory audits for warehouse products to prevent stock discrepancies.
Sales Director / Executive Assistant
Classic Coco
Bala Cynwyd, PA
12.2018 - 06.2020
- Coordinated acquisition of specialty stock items and conducted market research, enhancing retail client base through trade shows.
- Managed business calendars, corporate travel logistics, and executive meeting schedules, ensuring seamless execution of nationwide trunk shows.
- Maintained multiple-line phone systems and served as the primary communications liaison for clients, consumers, and businesses.
- Provided operational insight for customer-facing website development projects, improving user engagement and functionality.
Production / Administrative Assistant
Kevin O’Brien Studio
Philadelphia, PA
10.2010 - 12.2018
- Managed manufacturer inventory levels and coordinated premium product shipments for vendors and high-end retail gallery shows to ensure timely delivery.
- Supported administrative office operations and streamlined communication between sales staff and management to enhance workflow efficiency.
- Maintained retail storefront operations, providing exceptional customer service, managing telecommunications, and curating stock to enhance customer experience.
- Designed and produced detailed custom swatch booklets utilized by retail dealers nationwide.
Kitchen and Café Assistant
Kendall-Crossland Communities
Kennett Square, PA
09.2008 - 03.2010
- Supervised coffee shop personnel and directed daily café operations, ensuring compliance with safety, sanitation, and HIPAA regulations.
- Created a welcoming dining ambiance and communicated technical dietary information to residents, enhancing their dining experience.
- Delivered exceptional customer service, ensuring positive dining experiences for residents and guests.
- Assisted in food preparation and presentation, maintaining high standards of quality and hygiene.
- Managed cash register operations, processed transactions accurately, and handled customer inquiries efficiently.
Customer Service Assistant
Stop and Shop Supermarket LLC
Sandwich, MA
12.1999 - 12.2007
- Managed front-end service desk operations, ensuring accuracy of cash registers, self-scanning machines, and financial transactions.
- Trained and mentored new hires, coordinating schedules and shift breaks to maintain operational efficiency for front-end associates.
- Monitored incoming supplier invoices and reconciled physical inventory counts with receiving logs to ensure inventory accuracy.
Education
Bachelor of Science - Business Administration
Peirce College
Philadelphia, PA06-2021
Associate Degree - Business Administration
Peirce College
Philadelphia, PA01-2018
Skills
- Office Suite expertise
- Vendor management
- Schedule management
- Invoice processing
- Process development
- Supply procurement
- Training coordination
Timeline
Maintenance Operations Coordinator
PSCo Philly
01.2025 - 07.2026
Senior Customer Service Manager
Di Bruno Brothers
10.2020 - 01.2025
Sales Director / Executive Assistant
Classic Coco
12.2018 - 06.2020
Production / Administrative Assistant
Kevin O’Brien Studio
10.2010 - 12.2018
Kitchen and Café Assistant
Kendall-Crossland Communities
09.2008 - 03.2010
Customer Service Assistant
Stop and Shop Supermarket LLC
12.1999 - 12.2007
Associate Degree - Business Administration
Peirce College
Bachelor of Science - Business Administration
Peirce College