Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Catherine Kaplan

Pittsburgh

Summary

An articulate, driven, creative, and reliable professional. Able to manage projects from concept to completion. Capable of prioritizing, multi-tasking, and engaging in any environment. Experienced at supporting and working with senior-level management as well as managing offices for over 20 years.

Overview

24
24
years of professional experience

Work History

Assistant to the Director / Office Coordinator

Mt. Lebanon School District
08.2023 - Current
  • Support day-to-day functions of the athletic office including overseeing 41 teams with over 100 coaches.
  • Manage game logistics (officials, buses, fields, opponents, Police & EMS) with all new and rescheduled games.
  • Assure budget balance for 42 sports teams (invoicing, vendor relations, deposit accounts).
  • Create and analyze reporting.
  • Event planning for recognition programs.
  • Travel coordination for teams and coaching staff.
  • Website maintenance.
  • HR procedures - Onboard and offload coaching staff.
  • Prepare and balance game cashboxes.
  • Process game worker payroll.

Receptionist

RE/MAX CSI Realtors
01.2022 - 08.2023
  • Act as front-line face of the office.
  • Greet and assist visitors.
  • File system maintenance (digital and paper).
  • Navigate Google Suite for various document maintenance.
  • Receive and distribute mail.
  • Conference room management.
  • Process incoming and closing real estate listings.
  • Organize and update active DocuSign rooms.
  • Complete special projects and assist in agent requests.

Project Manager

Elan Financial Services (U.S. Bank)/Fiserv, Inc.
01.2017 - 01.2022
  • Spearhead and act as SME on a wide range of projects with varying priorities and strict deadlines.
  • Lead for 135+ strategic clients.
  • Create how-to guides and task plans.
  • Establish relationships with various vendors to lead and execute all project tasks.
  • Arrange meetings with multiple participants and conflicting priorities.
  • Lead conversion projects to move financial institutions to new platform.
  • Engage in team meetings and continually develop new processes to improve the flow of migrating clients.

Project Analyst / Assistant to Assoc. VP

UPMC Health Plan
07.2010 - 01.2017
  • Complex VP-level calendar management.
  • Develop process flows and timelines.
  • Arrange and lead meetings.
  • Set and track deadlines.
  • Project lead for Salesforce contract implementation (including UAT).
  • Administrator for SharePoint and Cloud sites.
  • Develop and manage Action Item Tracker.
  • Build and maintain relationships with internal and external contacts.
  • Generate ad hoc reporting and quality control.
  • Create minutes and pursue follow-ups for on-site and offsite meetings.
  • Event planning.
  • Maintain confidentiality and comply with regulations regarding PHI.
  • Special projects for VP.

Office Manager

Multimedia Training Systems, Inc.
09.2001 - 03.2010
  • Support President, Vice President, and Director of Production.
  • Proofread training scripts.
  • Create copy for posters and desktop publishing.
  • Foster successful vendor relationships and negotiate costs.
  • Perform Quality Control of final product.
  • Travel Coordination.
  • Accounts receivable and invoicing.
  • Proposal creation.
  • Supply ordering & office equipment maintenance.
  • Process purchase orders.
  • Create and maintain file systems.
  • Track contractor employee hours and assist in HR functions.
  • Transcribe video content.

Education

B.A. - English

Duquesne University

Skills

  • Project Management
  • Office Management
  • Event Planning
  • Calendar Management
  • Budgeting Expertise
  • Client Relations
  • Human Resources
  • Logistics
  • Procedure and Process Writing
  • Data Entry

Accomplishments

  • Pittsburgh VisionWalk Committee Member.
  • Attend PMP courses through UPMC.
  • Regular contributor to Mt. Lebanon Magazine.
  • Perfect 10/10 customer rating on Fiserv projects.
  • Attended Excel and Advanced Excel training workshops.
  • Trained dog for CGC and TDI Certification.
  • Invited to and performed at Sacred Arts Festival.

Timeline

Assistant to the Director / Office Coordinator

Mt. Lebanon School District
08.2023 - Current

Receptionist

RE/MAX CSI Realtors
01.2022 - 08.2023

Project Manager

Elan Financial Services (U.S. Bank)/Fiserv, Inc.
01.2017 - 01.2022

Project Analyst / Assistant to Assoc. VP

UPMC Health Plan
07.2010 - 01.2017

Office Manager

Multimedia Training Systems, Inc.
09.2001 - 03.2010

B.A. - English

Duquesne University
Catherine Kaplan