Catherine LaBuono
Newtown Square
Summary
Dynamic professional with experience as a Restaurant Hostess at Barnaby's Restaurant & Pub, excelling in customer service and multitasking. Successfully managed high-pressure situations while maintaining guest satisfaction. Proven ability to resolve conflicts and enhance dining experiences, demonstrating strong judgment and decision-making skills. Passionate about creating welcoming environments and optimizing guest interactions.
Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Barnaby's Restaurant & Pub
09.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Soccer Tournament Coordinator
Steel United Soccer Club
02.2024 - 03.2024
- Managed budgets and financial reports, ensuring cost-effective use of funds and timely reimbursements to vendors.
- Implemented innovative ideas to enhance the overall tournament atmosphere, such as live streaming matches or incorporating themed decorations.
- Negotiated contracts with venues, securing favorable terms and conditions for hosting tournaments.
- Optimized tournament brackets for fair competition, improving overall participant satisfaction and engagement.
- Maintained accurate records of team rosters/player info/stats throughout the duration of each event.
- Collaborated with marketing team to create promotional materials, raising awareness and attracting new participants to tournaments.
- Coordinated seamless communication between staff members, volunteers, officials, sponsors, vendors, teams/players through effective channels such as email updates or regular meetings.
- Ensured a safe environment for all attendees by establishing clear safety guidelines and protocols during events.
- Streamlined registration process for participants, resulting in increased player satisfaction and attendance.
Education
High School Diploma -
Marple Newtown High School
Newtown Square, PA06-2026
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Cash handling
- Complex Problem-solving
- Handling complaints
- Server support
- Dining room management
- Group reservations management
Websites
Languages
Spanish
Elementary
English
Native or Bilingual
Interests
- I participate in low-impact exercises to strengthen core muscles
- Gym Workouts
- Team Sports
Timeline
Restaurant Hostess
Barnaby's Restaurant & Pub
09.2024 - Current
Soccer Tournament Coordinator
Steel United Soccer Club
02.2024 - 03.2024
High School Diploma -
Marple Newtown High School
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