Catherine Lewandowski
Pottstown
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Assistant General Manager
Brookside Country Club
05.2022 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Wedding Caterer/Event Planner
J. Scott Catering
08.2021 - 02.2022
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
- Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
- Organized detailed timelines for pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
During Covid 19 Closures
Covid 19 Vaccine Clinics
08.2020 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front of House Operations Manager/Senior Sales Manager
Stokesay Castle
10.2019 - 03.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Director of Sales and Marketing
The Farmhouse at People's Light
09.2018 - 10.2019
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Analyzed sales and marketing data for improved strategies.
Director of Operations
Spring Hollow Golf Club
12.2014 - 09.2018
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Boosted company''s brand visibility through targeted advertising campaigns and social media engagement.
- Managed sales promotions and marketing strategies on major social media sites.
- Built relationships with customers and community to establish long-term business growth.
Hotel Industry - Catering
Hilton Hotels Corporation
04.2013 - 11.2014
Hotel Industry - Weddings
Historic Hotel Bethlehem
05.2010 - 06.2012
Hotel Industry - Catering
Hilton Hotels Corporation
04.2003 - 05.2010
Education
Bachelor of Arts - Speech Communication
Pennsylvania State University
University Park, PA01-1993
Skills
- Team leadership
- Employee relations
- Employee scheduling
- Customer relationship management
- Human resources
- Customer retention
- Strategic marketing initiatives
- Teamwork and collaboration
- Customer service
- Effective leader
Timeline
Assistant General Manager
Brookside Country Club
05.2022 - Current
Wedding Caterer/Event Planner
J. Scott Catering
08.2021 - 02.2022
During Covid 19 Closures
Covid 19 Vaccine Clinics
08.2020 - 08.2021
Front of House Operations Manager/Senior Sales Manager
Stokesay Castle
10.2019 - 03.2020
Director of Sales and Marketing
The Farmhouse at People's Light
09.2018 - 10.2019
Director of Operations
Spring Hollow Golf Club
12.2014 - 09.2018
Hotel Industry - Catering
Hilton Hotels Corporation
04.2013 - 11.2014
Hotel Industry - Weddings
Historic Hotel Bethlehem
05.2010 - 06.2012
Hotel Industry - Catering
Hilton Hotels Corporation
04.2003 - 05.2010
Bachelor of Arts - Speech Communication
Pennsylvania State University
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