Catherine Martin
Reading,PA
Summary
Retired Correctional Officer seeking a career transition. Proficient in following instructions, organization, and professional communication, ensuring customer satisfaction and safety.
Experienced with customer interactions and inventory management. Utilizes strong communication skills to enhance customer satisfaction. Knowledge of retail operations and effective problem-solving techniques.
Overview
37
37
years of professional experience
Work History
Correctional Officer
Berks County Jail System
Leesport, PA
04.1997 - 02.2026
- In addition to Custody duties served as Property Officer for approximately 700 inmates
- Managed inventory to include ordering clothing, bedding and hygiene items within a defined budget
- Investigated claims of missing property
- Collaborated with outside agencies regarding property issues
- Answered phones and filed documents efficiently
- Corrected negative behavior through positive verbal communication or written report
- Prepared reports on security issues and general information
- Responded to critical incidents promptly
- Used various computer programs to complete jailhouse tasks
Motor Transport Operator
United State Army Reserves
Shillington, PA
08.1992 - 03.2000
- Utilized wheeled vehicles and equipment to enhance operational support in varied environments.
- Supervised and verified accurate loading and unloading of cargo on vehicles and trailers.
- Identified, corrected, and communicated deficiencies to ensure quality standards are met.
- Trained junior operators on vehicle operation, safety protocols, and maintenance practices.
Multichannel Communication Operator
U.S. Army
03.1989 - 04.1992
- Conducted routine inspections and maintenance on vehicle radios and generators to enhance operational reliability.
- Managed company clerical tasks to ensure smooth operations alongside radio communication duties.
- Managed phone operations and efficiently directed calls to relevant personnel.
- Oversaw filing system to enhance organization and facilitate access to critical documents.
- Facilitated processing of personnel paperwork and ensured accuracy of company records.
- Delivered essential communication assistance to field artillery brigade to enhance operational effectiveness during Desert Storm and Desert Sabre.
- Led teams in high-pressure environments, ensuring mission success and safety.
- Executed operation of various machinery, showcasing versatility and adaptability across diverse work environments.
Education
GED -
Big Bend Community College
Moses Lake, WA08.1988
Skills
- Customer service
- Time management
- Communication skills
- Computer literacy
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
Timeline
Correctional Officer
Berks County Jail System
04.1997 - 02.2026
Motor Transport Operator
United State Army Reserves
08.1992 - 03.2000
Multichannel Communication Operator
U.S. Army
03.1989 - 04.1992
GED -
Big Bend Community College