Catherine Muto
Doylestown
Summary
Results-driven General Manager with expertise in operations management and financial oversight. Enhanced profitability through innovative menu development and strategic cost-control initiatives. Led team collaboration and employee development while ensuring compliance with safety standards and driving customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
Metz Culinary Management
Whitehall
06.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily operations for food service management across multiple locations.
- Implemented cost-control strategies that optimized resource allocation and minimized waste.
- Monitored financial performance and identified opportunities for cost savings and revenue enhancement.
- Tracked monthly sales to inform business development planning and strategy adjustments.
- Collaborated with culinary teams to develop innovative menu offerings and seasonal specials.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with health and safety regulations in all dining facilities.
- Ensured compliance with local health department regulations regarding food safety standards.
General Manager III
West Windsor-Plainsboro/Sodexo Food Service
West Windsor
05.2018 - 06.2024
- Oversaw food service sales, costs, and budget to ensure financial health and operational efficiency.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented cost-saving measures that reduced overhead expenses while maintaining service quality.
- Conducted continuous reviews of operations to control costs and optimize procedures.
- Identified and resolved operational issues, including inventory waste and theft, to maintain optimal business performance.
- Developed and implemented strategies to increase sales and profitability.
- Improved presentation and sales approaches to increase revenue.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
- Supervised a team of 45 employees to ensure efficient operations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Operations Manager 1
Hillsborough School District
08.2015 - 05.2018
- Created menu plans aligning with customer preferences and seasonal ingredients to enhance dining experience.
- Interviewed, hired, and supervised back of house staff.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Oversaw profit and loss by implementing cash control procedures, monitoring inventory, managing labor, and analyzing financial reports.
- Conducted training for employees on cooking techniques, safety standards, and performance strategies to ensure compliance and quality.
Kitchen Lead
Hopewell Valley Regional School District
01.2012 - 06.2015
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Trained employees on cooking techniques and safety standards to elevate overall performance.
- Implemented methods to enhance service and team performance, contributing to business sustainability.
- Coordinated meal preparation and monitored food handling to ensure safety compliance.
Supervisor II
Phillipsburg School District/Sodexo Food Service
01.2011 - 01.2012
- Oversaw staff of 10, ensuring effective team management and operational support.
- Focused on driving sales for preschool and middle school by efficiently placing orders and maintaining inventory.
- Managed inventory and developed menus while placing orders to meet operational needs.
- Transitioned off NSLP in September 2012.
- Completed high school education.
Catering/Supervisor
Vineland Board of Education /Sodexo Food Service
01.2010 - 01.2011
- Developed and executed breakfast and lunch catering menus to enhance customer satisfaction.
- Planned and prepared all catering events.
- Assisted with the opening of a new account.
- Area Supervisor for 4 Middle Schools and 2 High Schools.
- Designed and implemented Breakfast and Lunch Menus.
- Implemented and enforced safety guidelines for 105 district employees, promoting a safe work environment.
- Oversaw inventory management, ensuring optimal stock levels for seamless catering operations.
- Assisted General Manager with Breakfast in the Classroom Program.
- Transition account to The Market Connection online purchasing system.
Food Service Manager I/Catering Director
Central Bucks School District/Sodexo Food Service
01.2005 - 01.2010
- Planned and executed large catering functions, coordinating with vendors and staff to ensure seamless service.
- Designed and implemented catering and banquet brochure, enhancing catering revenue.
- Coordinated rentals of special items to support successful events.
- Planned and implemented stocking, menu planning, and staffing for concession operations.
- Planned menus and coordinated staffing for daily operations at high schools, ensuring compliance with nutritional guidelines.
High School Kitchen Manager
Central Bucks High School/ Sodexo Food Service
09.2002 - 06.2008
- Supervised daily operations of 13 employees, ensuring efficient workflow and high standards.
- Coordinated preparation of customer meals and monitored food handling for safety purposes.
- Sought and implemented service improvement methods, enhancing team performance and supporting business sustainability.
- Utilized POS system for processing transactions and managing inventory.
- Reconciled daily transactions, balanced cash registers and deposited earnings at bank.
Education
Diploma -
Archbishop Ryan High School
Philadelphia, PA1982
Skills
- Operations Management
- Financial Management
- Budget management
- Payroll
- Compensation management
- Cost analysis
- Procurement planning
- Purchasing and planning
- Inventory management
- Inventory Control
- Stock management
- Supplier management
- Vendor relationships
- Staffing
- Recruitment
- Employee development
- Staff Development
- Talent development
- Staff training
- Team development
- Workforce training
- Operations oversight
- Team leadership
- Operational leadership
- Safety assurance
- Problem Resolution
- Time Management
- Efficient multi-tasker
- Staff Management
- Personnel management
- Team development
- Leadership and team building
- Point of sale
- POS
- Safety assurance
- Team Player
- Efficient multi-tasker
- Problem Resolution
- Personnel management
- Efficient multi-tasker
- Inventory oversight
- Client management
- Workforce training
Certification
ServSafe Certified
Timeline
General Manager
Metz Culinary Management
06.2024 - Current
General Manager III
West Windsor-Plainsboro/Sodexo Food Service
05.2018 - 06.2024
Operations Manager 1
Hillsborough School District
08.2015 - 05.2018
Kitchen Lead
Hopewell Valley Regional School District
01.2012 - 06.2015
Supervisor II
Phillipsburg School District/Sodexo Food Service
01.2011 - 01.2012
Catering/Supervisor
Vineland Board of Education /Sodexo Food Service
01.2010 - 01.2011
Food Service Manager I/Catering Director
Central Bucks School District/Sodexo Food Service
01.2005 - 01.2010
High School Kitchen Manager
Central Bucks High School/ Sodexo Food Service
09.2002 - 06.2008
Diploma -
Archbishop Ryan High School