Hajie Danso
Upper Darby
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
2007
2007
years of post-secondary education
Work History
CDL Truck Driver
Roehl Transportation
Marshfield
09.2023 - Current
- Operated long-haul trucks to transport goods across regional routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logbooks for hours of service and vehicle maintenance.
- Communicated effectively with dispatch regarding route changes and delivery schedules.
- Adhered to all federal, state, and local transportation regulations consistently.
- Resolved issues on the road, ensuring timely deliveries despite challenges.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Customer Service Representative
Matty Samber
Upper Darby
09.2015 - 02.2020
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed orders and managed transactions using company software systems.
- Maintained organized records of customer interactions and feedback for quality assurance.
- Monitored inventory levels and coordinated with management for necessary restocking efforts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
Glory Baptist School
Kanifin, GambiaHigh school diploma
The Gambia, Gambia Skills
- Logbook maintenance
- Customer service
- Problem solving
- Effective communication
- Safety awareness
- Regulatory compliance
- Time management
Languages
English
Native/ Bilingual
Timeline
CDL Truck Driver
Roehl Transportation
09.2023 - Current
Customer Service Representative
Matty Samber
09.2015 - 02.2020
Glory Baptist School
High school diploma