Catherine Perez
Pittsburgh
Summary
- Building a team that works effectively together
- Managing multiple schedules in order to ensure appropriate staff is schedule at all times
- Ensured sales, cost of goods, and labor all met the goals set for the profit margins
Overview
6
6
years of professional experience
Work History
Shift Leader
Buffalo Wild Wings
05.2023 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
General Manager
Cold Stone Creamery
09.2017 - 06.2023
- Mitigated business risks by working closely with staff members and assessing performance.
- Developed and implemented strategies to increase sales and profitability.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Collaborated with cross-functional teams to develop innovative solutions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Server
Buffalo Wild Wings
08.2022 - 04.2023
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Sales Representative
HOM Furniture
06.2022 - 03.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
Education
Associate of Applied Science - Accounting
Western Technical College
La Crosse, WI01.2024
High School Diploma -
Melrose-Mindoro High School
Melrose, WI05.2017
Skills
- Food Preparation and Safety
- Product Analysis
- Sales Team Development
- Staff Development
- Staff Training
- Employee Scheduling
- Labor Cost Controls
Additional Information
Worked in a leadership role for 5 years.
Learned leadership skills: efficient problem solving, solid communication skills, managing different personalities in a group setting
Language skills: English and Spanish
Interests: volunteering in local elections, running a local book club
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Buffalo Wild Wings
05.2023 - 01.2024
Server
Buffalo Wild Wings
08.2022 - 04.2023
Sales Representative
HOM Furniture
06.2022 - 03.2023
General Manager
Cold Stone Creamery
09.2017 - 06.2023
Associate of Applied Science - Accounting
Western Technical College
High School Diploma -
Melrose-Mindoro High School
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