Catherine Slaven
New Wilmington
Summary
Proven leader in financial services with a track record of enhancing team performance and customer satisfaction at PNC Bank. Expert in operations management and employee relations, I've driven success through strategic staff development and effective account management. Achieved significant improvements in service quality, leveraging data analysis for informed decision-making.
Overview
9
9
years of professional experience
Work History
Branch & Business Center Assistant Manager
PNC Bank
03.2022 - Current
- Managed daily financial transactions, ensuring accuracy and timely reporting to upper management.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Oversaw staff scheduling, maintaining optimal coverage during peak business hours while minimizing overtime expenses.
- Assisted in the recruitment and hiring process, contributing to a well-rounded and high-performing team of employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Streamlined office operations for increased productivity, implementing effective organizational strategies.
Relationship Associate
Automotive Finance Corporation
09.2021 - 03.2022
- Managed a diverse portfolio of clients, ensuring their financial needs were met and exceeded.
- Assisted in organizing events aimed at promoting brand awareness among prospective customers while also strengthening existing client relationships.
- Monitored client satisfaction levels through regular check-ins, promptly addressing concerns as they arose.
Personal Banker
Citizens Bank
05.2018 - 09.2021
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
Assistant Manager
Piercing Pagoda
01.2015 - 11.2017
- Supervised day-to-day operations to meet performance, quality and service expectations
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Associates Degree - Health Information Technology
Laurel Technical Institute
Sharon, PA01.2015
Skills
- Employee Relations
- Operations Management
- Data Analysis
- Financial Reporting
- Account Management
- Sales Strategies
Timeline
Branch & Business Center Assistant Manager
PNC Bank
03.2022 - Current
Relationship Associate
Automotive Finance Corporation
09.2021 - 03.2022
Personal Banker
Citizens Bank
05.2018 - 09.2021
Assistant Manager
Piercing Pagoda
01.2015 - 11.2017
Associates Degree - Health Information Technology
Laurel Technical Institute
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