Summary
Overview
Work History
Skills
Timeline
Generic

Cathleen Borrelli

Media,PA

Summary


Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

19
19
years of professional experience

Work History

Shift Manager/Customer Service Associate

WaWa Inc. - WaWa, PA
05.2006 - Current
  • Perform all duties necessary in the operation of a 24 - hour convenience store as shift manager.
  • Operating food service area with cleanliness, safety and productive time management.
  • Operating all machines and computer equipment to ensure accuracy in inventory and customer product menus.
  • Providing friendly and professional customer service to guarantee satisfaction and positive experience.
  • Exhibiting precision money handling to ensure accurate transactions and proper recording of safe balances.

Office Manager / Dispatcher

McCarthy Tire
12.2017 - 03.2020
  • Oversee and manage 24 hour roadside assistance with industrial tire repairs.
  • Knowledge with tire brand and tread to resolve emergency service needs.
  • Dispatch routes for technicians using professional time management skills.
  • Process and store all paperwork involving store operations.
  • Maintain store inventory.
  • Review and batch all orders into Company computer system.
  • Answering telephone inquiries from vendors and customers.
  • Provide accurate communication using excellent customer service experience.

Billing Executive / Retention Agent - Ticket Agent

Comcast NBC Universal - Comcastxix.com
05.2013 - 12.2017
  • Responsible for accurately and confidently handling customer inquiries. Exercise sound judgement within the scope of my empowerment, and act in the best interest of both the customer and company.
  • Act in the best interest of both the customer and company.
  • Accurately calculate and communicate taxes, fees, one-time charges, and/or recurring monthly fees.
  • Prepares work orders, processes payment information, and attempts to collect delinquent account balances.
  • Able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
  • Demonstrate ability to achieve established goals and performance metrics.

Skills

  • Vendor engagement
  • Billing
  • Bookkeeping
  • Staff hiring
  • Senior leadership support
  • Customer relations
  • Clerical support
  • Administrative oversight

Timeline

Office Manager / Dispatcher

McCarthy Tire
12.2017 - 03.2020

Billing Executive / Retention Agent - Ticket Agent

Comcast NBC Universal - Comcastxix.com
05.2013 - 12.2017

Shift Manager/Customer Service Associate

WaWa Inc. - WaWa, PA
05.2006 - Current

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Cathleen Borrelli