Cathrine Thompson
Senior Business Development & Strategic Partnership Leader
Philadelphia
Summary
Strategic business leader with 10 years of experience owning and expanding revenue through executive partnership, consultative growth strategy, and cross-functional execution. Skilled at identifying revenue opportunities, structuring enterprise partnerships, and translating client objectives into scalable, high-impact initiatives.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Assistant Director, Client Services
HMP GLOBAL
04.2025 - Current
- Owned and scaled a $2M+ healthcare portfolio, achieving a division-leading 80% Net Promoter Score through strategic relationship management and operational excellence
- Led executive client strategy and cross-functional program design to drive incremental revenue growth.
- Redesigned operating model to deliver 20% cost efficiencies while maintaining service quality.
- Owned forecasting, resource allocation, and performance optimization across national conference programs
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Developed strong relationships with community partners to enhance educational opportunities for students.
Executive Director, Wound Care Collaborative Community (Affiliated with HMP Global)
HMP GLOBAL
05.2023 - Current
- Built and launched national nonprofit organization with structured governance and financial oversight
- Oversaw P&L management in partnership with Controller, managing budget variance, sponsorship revenue, and operating expenses to support long-term financial sustainability
- Developed a new sponsorship and partnership framework, which increased engagements & revenue by $425k
- Lead full brand repositioning to elevate national credibility and stakeholder adoption
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
Senior Account Manager, Client Services
HMP GLOBAL
04.2024 - 04.2025
- Expanded portfolio revenue by $1M through executive consultative strategy, driving repeat client engagements
- Partnered with VP of Omnichannel to operationalize new revenue-generating initiatives across digital, in-person conference, and integrated hybrid initiatives
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
Account Manager, Client Services
HMP GLOBAL
12.2022 - 04.2024
- Managed day-to-day execution of digital healthcare projects within a client portfolio as primary client contact
- Led company-wide process improvement initiatives to streamline workflows across sales, marketing, media production, medical affairs, and project management; supported on time & within budget project delivery.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Operations Manager
GETTA LLC
10.2021 - 07.2022
- Delivered margin improvement and 20% cost efficiencies through operational redesign
- Increased outbound productivity 35% month-over-month through team workflow optimization
- Developed data-driven reports to inform leadership decision-making and improve customer experience
- Led a team of five, overseeing hiring, goal-setting, coaching, and performance management.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Customer Success Advisor
GETTA LLC
09.2020 - 10.2021
- Consistently over-delivered monthly sales objectives by an average of +15%
- Expanded national client database to increase pipeline and business development opportunities
- Developed customer support strategies that increased retention and improved profit margins by 10%
- Leveraged CRM analytics and platforms including Salesforce, Gong, and Slack to strategically manage pipeline, consistently exceeding quota and earning top-performer recognition month over month.
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
Studio Manager / Training Lead
SOULCYCLE
05.2016 - 09.2020
- Recruited, trained, and developed high-performing customer-focused teams
- Served as Training Lead for the Philadelphia region, creating staff onboarding and educational materials
- Increased ridership and retention through community building and elevated customer experience
- Facilitated communication between clients, staff and vendors for smooth project processes.
- Collaborated closely with clients throughout projects, ensuring their visions were accurately translated into finished products that exceeded expectations.
Education
Bachelor of Business Administration - Business Administration
SAINT JOSEPH’S UNIVERSITY, Haub School of Business
Philadelphia, PASkills
- Revenue Growth & Pipeline Expansion (Cross-Sell/ Upsell)
- Enterprise Partnerships & Marketing Positioning
- Strategic Negotiation & Contract Structuring
Strategic planning
Operations management
Creative direction
Accomplishments
- Appointed Executive Director of a wound care nonprofit organization, leading full organizational launch, board governance alignment, budget oversight, fundraising initiatives, and operational infrastructure development
- Delivered executive-level strategic presentation to FDA, CMS, NIH, and national Chief Medical Officers, advancing stakeholder alignment and strengthening organizational credibility at the federal level.
- Guided a high-performing team through customer experience strategy and consultative executive engagement, resulting in a division-leading 80% Net Promoter Score.
Timeline
Assistant Director, Client Services
HMP GLOBAL
04.2025 - Current
Senior Account Manager, Client Services
HMP GLOBAL
04.2024 - 04.2025
Executive Director, Wound Care Collaborative Community (Affiliated with HMP Global)
HMP GLOBAL
05.2023 - Current
Account Manager, Client Services
HMP GLOBAL
12.2022 - 04.2024
Operations Manager
GETTA LLC
10.2021 - 07.2022
Customer Success Advisor
GETTA LLC
09.2020 - 10.2021
Studio Manager / Training Lead
SOULCYCLE
05.2016 - 09.2020
Bachelor of Business Administration - Business Administration
SAINT JOSEPH’S UNIVERSITY, Haub School of Business