Cathy Fuller
New Castle
Summary
Member Services Representative with proven expertise at Family 1st Federal Credit Union, excelling in account servicing and customer relations. Recognized for effectively managing high-volume transactions while ensuring client confidentiality and satisfaction. Strong communicator with exceptional time management skills, dedicated to enhancing the customer experience and achieving operational excellence.
Overview
6
6
years of professional experience
Work History
Member Services Representative
Family 1st Federal Credit Union
12.2021 - 03.2025
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Service Worker
ServiceMax
09.2019 - 12.2021
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Utilized problem-solving skills to address complex customer needs effectively.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Collaborated with team members to ensure optimal service quality for all customers.
Education
Medical Secretarial Certificate - Medical/Secretarial
Lawrence County Career And Technical Center
New Castle, PA06-2000
Skills
- Account servicing
- Verbal and written communication
- Telephone skills
- Time management
- Customer relations
- Financial transactions
- Customer support
- Client confidentiality
Timeline
Member Services Representative
Family 1st Federal Credit Union
12.2021 - 03.2025
Service Worker
ServiceMax
09.2019 - 12.2021
Medical Secretarial Certificate - Medical/Secretarial
Lawrence County Career And Technical Center
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