Cathy Snider

• Improved customer satisfaction by addressing inquiries and resolving issues promptly.
• Managed customer accounts to ensure timely delivery of services.
• Assisted customers with product selection to enhance their experience.
• Processed transactions accurately to maintain customer trust and loyalty.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Organized the sales floor to foster positive customer interactions.
• Developed strong relationships with customers, driving repeat business and loyalty.
• Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
• Kept front check out area clean and organized for efficient service.
• Boosted sales by effectively promoting products and engaging with customers.
• Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
• Opened and closed store by balancing cash registers and receipts.
• Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
• Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
• Listened to customer needs and desires to identify and recommend optimal products.

• Implemented protocols to uphold safety standards in patient environments.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Coordinated conferences with parties concerning child support, alimony, and similar matters.

Reviewed client’s financials to ascertain best possible means of obtaining funds for families.

Developed rulesets for operational consistency.