Cayla Chapman
West Chester
Summary
Dynamic and detail-oriented with extensive customer service experience at Bob Evans Restaurant. Proven ability to multitask and continue to ensure guest satisfaction while training potential hosts. Strong team collaboration and effective time management skills. Committed to creating positive environments and resolving conflicts efficiently.
Overview
1
1
year of professional experience
Work History
Host
Bob Evans Restaurant
07.2024 - 07.2025
- Effectively multitasked a large assortment of responsibilities as well as tending to customers and providing assistance to servers and managers when needed.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone.
- Kept composure and stayed patient during intense rushes and holiday events.
- Remained kind and respectful while helping upset or unsatisfied customers and worked towards solutions with them.
- Enhanced customer satisfaction by quickly and effectively greeting and seating guests upon arrival.
- Ran food and bussed tables during busy pops to assist servers
- Kept a clean work environment by wiping counter tops, cleaning spills, and ensuring bathrooms are stocked and cleaned.
- Trained 15+ potential hosts while performing the duties expected.
Intern
Summer Music School
06.2025 - 06.2025
- Month long summer educational program, I have 4 years of experience with the internship.
- Supported the instructors during the lesson by providing one-on-one assistance to struggling children, creating a superior learning environment for students.
- Acted as crossing guard for dismissal of students walking home to ensure student safety.
- Gained valuable experience as a leader as a senior intern and leading groups of junior interns in tasks such as setting up for concerts, arranging classrooms, moving the instructors' equipment to their assigned classrooms.
- Conflict resolution between children and other interns was practiced during this internship.
Education
Nursing
West Chester University of Pennsylvania
West Chester, PA05-2029
Warren Area High School
Warren, PA06-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- CPR Certified
- Flexible and adaptable
- Interactive communication skills
- Phone etiquette
- Cleaning and sanitation
Timeline
Intern
Summer Music School
06.2025 - 06.2025
Host
Bob Evans Restaurant
07.2024 - 07.2025
Nursing
West Chester University of Pennsylvania
Warren Area High School
Similar Profiles
Andrew GiglioAndrew Giglio
Assistant Manager at Bob Evans RestaurantAssistant Manager at Bob Evans Restaurant
Emma WilsonEmma Wilson
Waitress at Bob Evans RestaurantWaitress at Bob Evans Restaurant
Kahli MurphyKahli Murphy
Grill Cook at Bob Evans RestaurantGrill Cook at Bob Evans Restaurant
Jack O’NeillJack O’Neill
D1 Lacrosse Player at Monmouth UniversityD1 Lacrosse Player at Monmouth University
Tim HemsworthTim Hemsworth
Independent Benefit Broker at Self EmployedIndependent Benefit Broker at Self Employed