Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Cecelia Redish

Latrobe,PA

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Meticulous hostess with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Motivated Certified Trainer with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

17
17
years of professional experience

Work History

Certified Trainer

Valley Dairy Restaurants
06.2007 - 07.2024
  • Provided excellent customer service to guest for 15 plus years which includes greeting the customer and taking care of their needs while they're in the restaurant
  • Maintained knowledge of menus and specials, as well as dietary restrictions and preferences of guests
  • Job provided with the skill to multitask very well
  • Participate in events for the restaurant
  • Handling cash and credit card transactions.
  • Mentored new hires, resulting in stronger staff development and increased productivity. Also keep current employees up to date on our latest items as well as old
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Receptionist

H&r Block
01.2020 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.

Education

High School Diploma -

Greater Latrobe SHS
Latrobe, PA
06.2006

Certificate of Completion - Computer Electronics Technology

Eastern Westmoreland CTC
Latrobe, PA
06.2006

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Cash Handling
  • Product Sales
  • Cash Register Operation
  • Patience and Empathy
  • Phone Etiquette

Awards

  • Successfully completed Certified Trainer course. Able to train new hires in 3 different job positions.
  • Providing guest with remarkable customer service with constant positive feedback that have guest return, which provides the restaurant with increased revenue

Timeline

Receptionist

H&r Block
01.2020 - 03.2020

Certified Trainer

Valley Dairy Restaurants
06.2007 - 07.2024

High School Diploma -

Greater Latrobe SHS

Certificate of Completion - Computer Electronics Technology

Eastern Westmoreland CTC
Cecelia Redish