Cedric Kim
East Freedom
Summary
Dedicated sales associate with a strong background in enhancing customer experiences through exceptional service and effective problem-solving. Skilled in time management and multi-tasking, consistently contributing to team goals and maintaining a visually appealing sales floor.
Overview
7
7
years of professional experience
Work History
Sales Associate
Homegoods Stores
Lawrence, KS
08.2021 - 03.2022
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Processed transactions efficiently using POS system, ensuring accuracy in cash handling.
- Maintained organized sales floor, ensuring merchandise was well-stocked and visually appealing.
- Collaborated with team members to meet daily sales goals and improve customer satisfaction.
- Learned about inventory management practices to support stock replenishment activities.
- Participated in store merchandising initiatives to promote seasonal products and promotions.
- Adapted quickly to changing priorities and tasks in a fast-paced retail environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Volunteer
Buddy & Buddy
Buena Park, CA
12.2018 - 08.2020
- Provided assistance and supervision to children between the ages of 7 to 18 with Autism and related conditions.
- Developed community outreach programs to increase engagement and participation.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Tutor Volunteer
Korean Institute of Southern California
La Crescenta, CA
09.2015 - 06.2018
- Developed tailored lesson plans to meet individual student needs and learning styles.
- Facilitated engaging learning sessions in Korean language and culture for diverse student groups.
- Evaluated student progress through regular assessments, ensuring comprehension and retention of material.
- Mentored new volunteers, providing guidance on effective tutoring strategies and best practices.
- Collaborated with fellow tutors to enhance program curriculum and improve instructional methods.
- Organized cultural events promoting Korean heritage, fostering community engagement among participants.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Guided students in Korean by reviewing students' textbooks and materials.
Education
High School Diploma -
Crescenta Valley High School
La Crescenta, CA06-2021
No Degree - Mechanical Engineering
University of Kansas
Lawrence, KSSkills
- Exceptional customer service
- Problem-solving skills
- Time management
- Sales techniques
- Multitasking strength
- Teamwork and collaboration
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Homegoods Stores
08.2021 - 03.2022
Volunteer
Buddy & Buddy
12.2018 - 08.2020
Tutor Volunteer
Korean Institute of Southern California
09.2015 - 06.2018
No Degree - Mechanical Engineering
University of Kansas
High School Diploma -
Crescenta Valley High School