Celeste Gonzales
West Pittston
Summary
Dynamic Retail Customer Service Associate at Keystone Automotive Operations with exceptional communication skills and a proven track record in complaint handling and order fulfillment. Expert in processing returns and resolving issues, ensuring timely order delivery across multiple warehouses. Committed to enhancing customer satisfaction through effective problem resolution and teamwork.
Overview
5
5
years of professional experience
Work History
Retail Customer Service Associate
Keystone Automotive Operations
08.2020 - Current
- Online marketplaces including Amazon, Walmart, eBay and numerous manufacturer websites.
- Answering emails and phone calls from consumers, manufacturers, LTL and ground carriers, working with employees on returns and processing credits for purchases.
- Troubleshooting unprocessed orders.
- Working with 8 warehouses throughout the US to make sure orders are processed on time.
Education
Diploma - General Studies
Wyoming Area High School
Exeter, PA06.1986
Skills
- Excellent written and oral communication
- Good communication skills
- Customer relations
- Customer support
- Returns processing
- Complaint handling
- Order fulfillment
- Telephone etiquette
- Delivery routing
- Transaction documentation
- Sales target assessment
- Activity logging
- Return processing
- Teamwork and collaboration
- Problem resolution
- De-escalation techniques
- Computer skills
- Professional telephone demeanor
- Customer relationship management (CRM)
- Quality assurance controls
- Cross-functional collaboration
Timeline
Retail Customer Service Associate
Keystone Automotive Operations
08.2020 - Current
Diploma - General Studies
Wyoming Area High School
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