Celsa Gebel
Summary
Accomplished Shift Supervisor with a proven track record at Wendy's Restaurant, adept in employee training (soft skill) and cash handling (hard skill). Elevated customer satisfaction through effective team management and quality assurance. Recognized for enhancing operational efficiency and fostering workplace safety, demonstrating exceptional staff management and problem-solving capabilities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Wendys Restaurant
03.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Responded to and resolved customer questions and concerns.
Shift Supervisor
Wendys Restaurant
09.1998 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
Education
High School Diploma -
UNIVERSITY OF THE VISAYAS
COLON CEBU CITY03-1987
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
Certification
serve safe certification
Employee of the month 4 times
JULY 1999
JANUARY 2001
SEPTEMBER 2002
MAY 2008
Timeline
Shift Supervisor
Wendys Restaurant
03.2023 - Current
Shift Supervisor
Wendys Restaurant
09.1998 - 03.2023
High School Diploma -
UNIVERSITY OF THE VISAYAS
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