Chad Prindible
York
Summary
Experienced customer service and team-focused technology professional with a diverse background in leading teams and providing advanced technical support. Strong problem-solving abilities, always willing to grow and adapt to ever-changing priorities.
Overview
12
12
years of professional experience
Work History
Help Desk Team Lead
DTC
Sparks, MD
06.2017 - Current
- Provided leadership and support for IT department.
- Recruited, trained and supported help desk technicians and representatives.
- Managed help desk consisting of 12 employees and conducted performance evaluations.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Documented support interactions for future reference.
- Acted as main point of contact between multiple other internal teams of varying skills and responsibilities and the help desk.
- Authored best practices documentation for use in new personnel onboarding processes.
- Developed suggestions for technical process improvements to optimize resources.
Client Technology Manager / Dental Technology Manager
Treysta Technology Management
Gettysburg, Pennsylvania
10.2016 - 06.2017
- Developed and maintained courteous and effective working relationships.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Developed technical support documentation for dental clientage.
Technical Support Specialist
Computer Marketing Technologies
East Berlin, Pennsylvania
06.2013 - 10.2016
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Installed, configured and maintained computer systems and network connections.
Education
Associate in Specialized Business - IT
YTI Career Institute
York, PA10-2013
Skills
- SLA management
- Incident management
- Problem resolution
- Ticket tracking
- Service desk team management
- Report analysis
- Verbal and written communication
- Punctuality and reliability
- Team collaboration
Timeline
Help Desk Team Lead
DTC
06.2017 - Current
Client Technology Manager / Dental Technology Manager
Treysta Technology Management
10.2016 - 06.2017
Technical Support Specialist
Computer Marketing Technologies
06.2013 - 10.2016
Associate in Specialized Business - IT
YTI Career Institute