Chad Rodenhauser
York
Summary
Dedicated operations management professional with strong skills in problem-solving and effective communication. Successfully implemented safety protocols and optimized workflows, driving team collaboration to achieve operational goals and enhance customer satisfaction.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Operations Manager
Sunny Dell Specialties
Oxford
06.2023 - Current
- Managed daily operations for food production and distribution processes.
- Coordinated staff schedules to optimize coverage and enhance workflow efficiency.
- Oversaw inventory management practices to maintain supply chain integrity.
- Implemented safety protocols to enhance workplace safety and compliance standards.
- Trained new employees on operational procedures and company policies.
- Conducted quality control inspections to ensure product standards were met.
- Collaborated with other departments to streamline processes and improve communication.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding, training, and disciplinary actions to maintain operational standards.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Identified deficiencies and conducted root-cause analysis to implement effective solutions.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with team leaders on quality audits.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Donegal
Lancaster, PA06-2007
Some College (No Degree) - Criminal Justice
HACC
Lancaster, PASkills
- Operations management
- Safety compliance
- Customer relationship management
- Process optimization
- Problem solving
- Team collaboration
- Effective communication
- Leadership development
- Operations oversight
- Goal attainment
- Unsurpassed work ethic
- Customer relationship management (CRM)
- Health and safety compliance
- Employee relations and conflict resolution
- Employee motivation
- Data management
Languages
Spanish
Limited
Certification
Forklift Certified
Accomplishments
SQF Audits all exceeded above 95% in my 8 years of leadership
Timeline
Operations Manager
Sunny Dell Specialties
06.2023 - Current
High School Diploma -
Donegal
Some College (No Degree) - Criminal Justice
HACC