Chanae Mixon
Philadelphia
Summary
Knowledgeable professional with a solid background in providing comprehensive patient care in general wards. Proven ability to manage diverse patient needs and support medical teams effectively. Demonstrated excellent patient monitoring and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Support Professional
OneWell Health Care
Bala-Cynwyd, PA
09.2024 - Current
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Implemented individualized care plans based on clients' specific needs and goals
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Promoted socialization by organizing recreational activities and outings for clients to engage in the community
- Maintained accurate records of client progress, behaviors, incidents, and medical information
- Responded promptly to emergencies or crisis situations following established protocols
Sales Associate
Nordstrom
King of Prussia, PA
03.2022 - 10.2024
- Worked in sales, selling Women’s shoes, including designer, contemporary & athletic.
- Received and filled online orders
- Completed in-st
- Handled in-store Purchases - Returns
- Replenished merchandise
- Signed up customers for Credit cards and the rewards program.
- Greeted guest
- Offered knowledge about each shoe and shoe care products
- Consistently exceeded monthly sales targets through effective product knowledge and persuasive selling techniques
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
Front Desk Receptionist
Jefferson Rehabilitation Center
Philadelphia, PA
01.2020 - 10.2023
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained accurate patient records using electronic health record systems for streamlined access.
- Trained new staff on front desk procedures and customer service protocols to uphold quality standards.
- Resolved patient inquiries and concerns, fostering positive relationships and improving satisfaction rates.
Direct Support Professional
CO-MHAR Inc
Philadelphia, PA
11.2020 - 05.2023
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Implemented individualized care plans based on clients' specific needs and goals
- Promoted socialization by organizing recreational activities and outings for clients to engage in the community
- Maintained accurate records of client progress, behaviors, incidents, and medical information
- Developed positive relationships with clients through active listening, empathy, and effective communication
- Assisted in coordinating medical appointments, transportation, and accompanying clients during visits
- Closely monitored medication administration to ensure compliance with prescribed dosages and schedules
Children residential counselor
Woods Services
Langhorne, PA
01.2020 - 04.2022
- Maintaining a safe clean living environment for girls ages 9-21.
- Working with both Idd and dbd
- Crisis intervention
- Completing medical appointments.
- Taking children on trips helping and them enjoy daily living.
- Provided direct support and counseling to residents in a residential group home setting
- Assisted individuals with daily living activities, including meal preparation, medication management, and personal hygiene
- Implemented individualized care plans to meet the unique needs and goals of each resident
- Maintained a safe and supportive living environment, promoting emotional and physical well-being
- Developed and implemented behavior intervention plans (BIPs) to address challenging behaviors and promote positive outcomes
- Collaborated with a multidisciplinary team, including therapists, social workers, and healthcare professionals, to provide comprehensive care
- Provided emotional support and encouragement to residents, fostering a sense of belonging and empowerment
- Implemented recreational and therapeutic activities to promote socialization and skill development
Direct Support Professional
Devereux Advanced Behavioral Health
West Chester, PA
08.2018 - 12.2019
- Children's campus primarily adult services if needed. I have worked with idd and dbd children.
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Maintained accurate records of client progress, behaviors, incidents, and medical information
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Developed positive relationships with clients through active listening, empathy, and effective communication
- Assisted in coordinating medical appointments, transportation, and accompanying clients during visits
- Provided emotional support to individuals facing challenges or difficult situations
Data Entry Clerk
PVR Technologies
Philadelphia, PA
04.2015 - 10.2018
- Entering data into databases accurately and efficiently.
- Created and maintained data entry forms
- Maintained database by entering new and updated customer and account information.
- Maintained customer confidence and protects operations by keeping information confidential.
Education
Diploma - General Studies (High school diploma or GED)
Frankford High School
Philadelphia, PA06.2014
Skills
- CPR and First Aid Training
- Front Desk
- Microsoft Office
- In-person Customer Service
- Client interaction/customer service via phone calls
- Data Entry - Collection
- Cultural Competency
- Hospitality
- Direct Support
- Food Handling
- Working with children
- Crisis Intervention
- Behavioral data entry
- Behavioral health
- Developmental Disabilities Experience
- Medication Administration
- Trauma response
- Working with children with autism spectrum disorder (ASD)
- Applied Behavioral Analysis (ABA) for children
- Classroom behavior management
- Guest relations
- Conflict management
Certification
- CPR Certification January 2025 to January 2027
- First Aid Certification
Languages
English
Timeline
Direct Support Professional
OneWell Health Care
09.2024 - Current
Sales Associate
Nordstrom
03.2022 - 10.2024
Direct Support Professional
CO-MHAR Inc
11.2020 - 05.2023
Front Desk Receptionist
Jefferson Rehabilitation Center
01.2020 - 10.2023
Children residential counselor
Woods Services
01.2020 - 04.2022
Direct Support Professional
Devereux Advanced Behavioral Health
08.2018 - 12.2019
Data Entry Clerk
PVR Technologies
04.2015 - 10.2018
Diploma - General Studies (High school diploma or GED)
Frankford High School