Chandai Nanthavong
Aldan
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Customer Service Associate Cashier
Party City
08.2021 - 06.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
Server
Grace Cafe
12.2019 - 02.2020
- Company Overview: A volunteer service where we serve people who are financially unstable and food insecure
- Represented organization positively and professionally while providing community with much-needed services.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Associate of Science - Nursing
Delaware County Community College
Media, PA05-2026
High School Diploma -
Penn Wood High School
Lansdowne, PA06.2022
Skills
- Customer support
- Product knowledge
- Quality assurance
- Hospitality and accommodation
- Calm and professional under pressure
- Computer skills
- HIPAA compliance
- Critical thinking
Certification
- Certified Phlebotomy Technician (CPT) - National Registry of Allied Health Professionals - 09/2024
Timeline
Customer Service Associate
Wawa
07.2022 - Current
Customer Service Associate Cashier
Party City
08.2021 - 06.2022
Server
Grace Cafe
12.2019 - 02.2020
Associate of Science - Nursing
Delaware County Community College
High School Diploma -
Penn Wood High School
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