Chandler Ross
Sunbury
Summary
Organized individual with a background in managing enrollment processes and academic calendar operations. Known for strong time management and communication skills, ready to contribute to efficient administrative support and compliance in a dynamic educational environment.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Registrar/Secretary
Shikellamy School District
Sunbury
10.2024 - Current
- Managed student enrollment processes and maintained accurate records.
- Generated reports on student demographics and enrollment trends.
- Informed parents of registration requirements and deadlines, ensuring clarity and compliance.
- Collaborated with faculty to ensure proper course placement for students.
- Provided support in implementing school policies related to registration procedures.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Verified accuracy of documentation prior to system entry, minimizing errors and ensuring data integrity.
- Collected, evaluated and stored documents securely in permanent records.
- Addressed inquiries and fulfilled requests promptly, providing exceptional customer service.
- Prepared documents for registration, enrollment, and graduation processes.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Processed applications for admission and maintained accurate records.
- Responded to inquiries from parents, students, and staff promptly.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Veterinary Receptionist
Companion Animal Hospital
Selinsgrove
01.2023 - 09.2024
- Greeted and assisted clients in a friendly and professional manner.
- Scheduled appointments and managed the clinic's calendar efficiently.
- Handled incoming calls, delivering accurate information about services and procedures to enhance client understanding.
- Processed patient records and maintained accurate filing systems.
- Coordinated communication between veterinarians and pet owners to ensure clarity and foster strong relationships.
- Managed billing and payment processing for veterinary services.
- Maintained cleanliness of the reception area and waiting room environment.
- Assisted in inventory management of veterinary supplies and medications.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Processed payments from clients including cash, credit cards, and checks.
- Filed medical records in an organized manner for easy access when needed.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Followed up with clients post-visit to confirm satisfaction with services and address any concerns.
- Ordered office supplies to ensure adequate stock levels and maintained a clean reception area.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Stay at Home Parent
Self
Sunbury
03.2020 - 01.2023
- Dedicated time to child-rearing, fostering a supportive environment for family growth.
Veterinary Assistant/Receptionist
Furry Friends Animal Clinic
Northumberland
08.2017 - 03.2020
- Assisted veterinarians during examinations and procedures for various animal species.
- Maintained cleanliness and organization of examination rooms and surgical areas.
- Prepared and administered medications following veterinary staff instructions.
- Educated pet owners on animal care and wellness practices, enhancing pet health and owner compliance.
- Monitored animal behavior and vital signs during recovery phases.
- Managed inventory of medical supplies and equipment, ensuring clinic operations ran smoothly and efficiently.
- Scheduled appointments and coordinated communication with pet owners effectively.
- Trained new staff on standard operating procedures and clinic protocols.
- Cleaned and sterilized exam rooms between appointments.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Collected client information and medical history to ensure accurate maintenance of medical charts.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Provided detailed patient care instructions to pet owners, improving understanding and adherence to post-care protocols.
Receptionist
Bella Salon & Day Spa
Lewisburg
06.2013 - 07.2017
- Managed appointment scheduling using salon management software efficiently.
- Answered phone calls promptly, addressing client inquiries and concerns.
- Handled client check-ins and check-outs with accuracy and professionalism.
- Maintained cleanliness and organization of the reception area consistently.
- Processed payments and managed transactions with attention to detail.
- Provided information on services, products, and promotions to clients regularly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
Education
High School Diploma -
Shikellamy High School
Sunbury, PA06-2012
Skills
- Student enrollment
- Report generation
- Compliance management
- Document processing
- Course placement
- Customer relationship management
- Record keeping
- Communication skills
- Time management
- Academic calendar management
- Enrollment management
- Admissions and registrations
- Course scheduling
- Maintaining documents and records
- Admissions support
- Multitasking Abilities
Certification
FERPA 101: Colleges and Universities
Timeline
Registrar/Secretary
Shikellamy School District
10.2024 - Current
Veterinary Receptionist
Companion Animal Hospital
01.2023 - 09.2024
Stay at Home Parent
Self
03.2020 - 01.2023
Veterinary Assistant/Receptionist
Furry Friends Animal Clinic
08.2017 - 03.2020
Receptionist
Bella Salon & Day Spa
06.2013 - 07.2017
High School Diploma -
Shikellamy High School