Chandra Bechtel
Carlisle
Summary
Dynamic retail leader with proven success at GreenLife United Thrift Store, excelling in customer engagement and operations management. Recognized for enhancing employee retention and fostering team collaboration, driving repeat business through exceptional service. Skilled in decision-making and staff training, committed to achieving operational excellence and exceeding performance goals.
Overview
21
21
years of professional experience
Work History
Lead/asst. Manager
GreenLife United Thrift Store
03.2024 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Store Manager
Dollar General
06.2022 - 01.2024
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
School Bus Driver
Deitch Buses
05.2017 - 06.2022
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Communicated information to parents to promote good communication and transparency.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Transported passengers safely along prescribed routes according to tight schedules.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Assisted students with boarding and exiting bus to reduce safety issues.
Order Picker
Office Depot
01.2016 - 05.2017
- Excellent communication skills, both verbal and written.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Stylist
Divine Touch Hair Studio
02.2011 - 12.2015
- Organized sales area and work station to showcase products and boost sales.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Monitored current trends to understand fashions and better serve customer needs.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Sales Lead
AutoZone
05.2008 - 04.2010
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Front Desk/Housekeeper
Holiday Inn
08.2005 - 04.2010
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
Education
High School Diploma -
Big Spring High School
Newville, PA06-2002
Skills
- Marketing
- Effective leadership
- Operations management
- Employee retention
- Team management
- Customer engagement
- Store housekeeping
- Health and safety compliance
- Vendor relationship management
- Orientation and training
- Time management
- Decision-making
- Customer relationship management (CRM)
- Retail operations management
- Scheduling and planning
- Problem-solving
- Staff management
- Staff training and development
Timeline
Lead/asst. Manager
GreenLife United Thrift Store
03.2024 - Current
Store Manager
Dollar General
06.2022 - 01.2024
School Bus Driver
Deitch Buses
05.2017 - 06.2022
Order Picker
Office Depot
01.2016 - 05.2017
Stylist
Divine Touch Hair Studio
02.2011 - 12.2015
Sales Lead
AutoZone
05.2008 - 04.2010
Front Desk/Housekeeper
Holiday Inn
08.2005 - 04.2010
High School Diploma -
Big Spring High School