Chanea Bridges
Philadelphia
Summary
Accomplished service coordinator with expertise in case management and community outreach. Delivered tailored support that helped over 80% of clients access recovery services, while maintaining a 95% compliance rate in care plans. Proven ability to develop effective programs that foster community engagement and empowerment.
Overview
12
12
years of professional experience
Work History
Service Coordinator
AmeriHealth Caritas Family of Companies
Philadelphia
01.2025 - Current
- Coordinated care services for over 100 participants, achieving 95% compliance with care plans.
- Facilitated effective communication among providers, members, and internal teams.
- Evaluated member needs and referred to appropriate resources or services.
- Assisted with appointment scheduling and addressed member inquiries promptly.
- Maintained accurate records of services provided to each client.
Program Coordinator
Baker Industries
01.2022 - 08.2024
- Increased employee retention by 15% through workforce development initiatives.
- Expanded employment outreach through collaboration with community service agencies, increasing access to job opportunities.
- Developed and delivered work readiness workshops, improving participant employability and job readiness.
- Networked with employers and agencies to secure job opportunities for participants.
- Assisted in staffing and launching a new production line to meet increasing demand, ensuring operational readiness.
- Led launch of new production line, boosting capacity by 20% and improving efficiency.
Group Facilitator
The Kintock Group
01.2021 - 01.2022
- Facilitated individual and group counseling sessions for substance abuse recovery, leading to significant behavioral improvements.
- Developed tailored care plans and fostered relationships with community resources, assisting over 80% of clients in accessing necessary recovery services.
- Contributed to crisis intervention efforts, enhancing safety and reducing relapse incidents.
- Supported clients with substance abuse, contributing to 30% increase in program completion rates.
Service Coordinator
Amerihealth Caritas
01.2019 - 01.2021
- Coordinated care services for over 100 participants, achieving 95% compliance with care plans.
- Managed care plans and coordinated services for healthcare program members, ensuring alignment with care objectives.
- Conducted assessments and developed tailored care plans for program participants.
- Facilitated communication among providers, members, and internal teams to support effective care delivery.
- Collaborated with diverse service providers to improve access to care for participants.
Community Outreach Specialist / Employment Specialist
The Kintock Group
01.2016 - 01.2019
- Guided returning citizens through job seeking processes and employment opportunities to enhance reintegration success.
- Delivered job readiness training and connected clients with local business partnerships.
- Developed and implemented community programs for returning citizens to facilitate reintegration and support services.
- Coordinated resource linkage events for underserved populations to improve access to support services.
- Conducted needs assessments to identify service gaps within the community.
- Developed outreach materials for diverse community audiences and stakeholders to increase program awareness and participation.
AmeriCorps Case Manager
Connection Training Services
01.2014 - 01.2016
- Facilitated case management services, conducting intake assessments and crisis interventions to address immediate client needs.
- Transitioned clients to appropriate providers based on individual progress and needs.
- Monitored client progress through regular follow-ups, adjusting care strategies to enhance client outcomes.
- Maintained detailed case records in compliance with regulations and agency guidelines.
- Advocated for clients and provided referrals to ensure families accessed necessary support and resources.
- Ensured accurate documentation of client interactions and services delivered.
- Conducted ongoing assessments to identify evolving client needs.
Education
Bachelor of Science - Social Work
Slippery Rock University
Slippery Rock, PA01-2015
College Prep -
Motivation High School
Philadelphia, PA06-2011
Skills
- Case management
- Health program management
- Community outreach strategies
- Resource coordination
- Crisis intervention
- Problem-solving abilities
- Critical thinking
- Attention to detail
- CPR certification
- Communication skills
- Effective communication
- Interpersonal skills
- Writing proficiency
Personal Information
Profession: Social Services professional
Timeline
Service Coordinator
AmeriHealth Caritas Family of Companies
01.2025 - Current
Program Coordinator
Baker Industries
01.2022 - 08.2024
Group Facilitator
The Kintock Group
01.2021 - 01.2022
Service Coordinator
Amerihealth Caritas
01.2019 - 01.2021
Community Outreach Specialist / Employment Specialist
The Kintock Group
01.2016 - 01.2019
AmeriCorps Case Manager
Connection Training Services
01.2014 - 01.2016
Bachelor of Science - Social Work
Slippery Rock University
College Prep -
Motivation High School