Chantal Fernandez
Allentown
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Compassionate Adult Protective Investigator with broad experience in safeguarding vulnerable adults from abuse, neglect, or exploitation. Possess strong skills in case management, crisis intervention, and collaboration with multi-disciplinary teams to ensure client safety and wellbeing. Made significant impact in previous roles by effectively conducting investigations and implementing protective services when needed. Known for exceptional ability to maintain professional demeanor under stress and excellent interpersonal communication skills.
Overview
11
11
years of professional experience
Work History
Adult Protective Investigator
Liberty health care
Allentown, PA
11.2024 - Current
- Filed petitions with court in cases of individual's imminent danger.
- Assisted clients with accessing available community resources such as medical care, housing assistance and financial benefits.
- Provided case management services to clients and their families including crisis intervention, advocacy, service coordination, referral and follow-up services.
- Established partnerships with other agencies involved in providing protective services such as police departments, courts systems, district attorneys offices, long term care facilities and social service providers in order to coordinate effective interventions for APS cases.
- Drafted reports summarizing information obtained during investigations.
- Screened guests entering premises to prohibit unauthorized access.
- Checked credentials and issued passes before allowing access to property.
- Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.
- Facilitated family conferences when needed to discuss safety concerns regarding an elder adult in need of protection from abuse or neglect.
- Conducted detailed investigations into allegations of abuse, neglect, and exploitation of vulnerable adults.
- Managed investigations through observations and communication with individuals, family members and other relevant persons.
- Assessed client's physical environment for potential health and safety hazards or risk factors that may contribute to maltreatment or endangerment of the elderly adult.
- Reviewed and evaluated evidence to determine appropriate action in response to referrals or complaints.
- Collaborated with law enforcement personnel on investigations involving criminal activity against vulnerable adults.
- Interpreted state laws, regulations and policies related to Adult Protective Services cases.
- Appeared in court hearings as a witness for the prosecution concerning APS cases.
- Developed plans for services, resources and follow-up activities to ensure the safety of vulnerable adults.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
Behavioral Health Technician
Neurabilities
Allentown, PA
07.2023 - 11.2024
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Taught clients how to complete basic household chores and prepare food.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Office File Clerk
Camikk Holdings Inc
Allentown, PA
06.2022 - 07.2023
- Scanned incoming documents into the appropriate file folder in the document management system.
- Inspected materials or files to verify correct placement, legibility or condition.
- Processed incoming faxes and distributed them accordingly.
- Performed data entry tasks including logging incoming mail into database software programs.
- Trained customers on how to use various features of Microsoft software applications including Word, Excel and Outlook.
- Trained in-house users on advanced functionality of Excel and Microsoft Word.
- Conducted periodic reviews of existing processes related to customer services and made recommendations for improvements.
- Submitted reports detailing daily actions, customer services issues and notable incidents.
- Maintained accurate records of customer services provided.
Staff
Samuel Addams
10.2019 - 02.2020
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Consistently lifted materials weighing as much as Number pounds.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Cashier Team Lead
724 Restaurant And Lounge.
09.2018 - 09.2019
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Interpreted and enforced operating instructions, procedures and safety rules.
Cashier
Little Apple Market
01.2014 - 10.2015
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Communicated with customers and team members to solve problems.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Helped customers complete purchases, locate items and join reward programs.
- Alleviated customer service needs with policy-appropriate solutions.
- Led cashiers and associates in providing thoughtful customer service.
- Facilitated and logged store opening, closing and shift changes.
- Mentored new team members on sales software system operation.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Built and implemented training strategies to optimize team performance.
- Received and processed customer payments.
- Processed both cash and card purchases and returns.
- Maintained stock to meet expected customer demand.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Created price tags and merchandise signs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Graduate -
William Allen High School
Allentown, PA06.2017
Skills
- Patient Data Management Systems
- HIPAA Requirements
- Admissions Intake
- Project Implementation
- Documentation Skills
- Standards Administration
- Administrative Support
- Team Meetings
- Best Practices and Standards
- Safety Behaviors
- Residential Mental Health
- Treatment Planning
- Patient Referral
- Patient Intervention
- Progress Monitoring
- Intake Assessment
- Client Documentation
- Maintaining Safety Standards
- Excellent Customer Service Skills
- Resource Coordination
- Patient Health Information Access
- Observe Behaviors
- Conflict De-Escalation
- Assessment Administration
- Conflict Resolution Techniques
- Safety Procedures
- Administer First Aid
- Medical Emergency Response
- Adult AED and CPR
- Safety Demonstrations
- Microsoft Word
- Evacuation Procedures
- Public Interaction
- Service Quality
- Public Speaking
- Customer Feedback
- Critical Thinking
- Schedule Management
- Regulation and Compliance Monitoring
- Social Perceptiveness
- Speech Clarity
- Issue Resolution
- Conflict Mediation
- Status Updates
- Staff Development
- Process Improvement
- Product and Service Sales
- Verbal and Written Communication
- Team Coordination
- Event Coordination
- Profit and Loss Statements
- Document Control
- Managing Terminations
- Customer Service
- Training Methods
- Programming
- Office Administration
- Training and Development
- Safety Protocols
- Staff Management
- Cast and Crew Supervision
- Resident Satisfaction
- Team Leadership
- Financial Management
- System center configuration manager
- Customer service
Languages
5,5
Timeline
Adult Protective Investigator
Liberty health care
11.2024 - Current
Behavioral Health Technician
Neurabilities
07.2023 - 11.2024
Office File Clerk
Camikk Holdings Inc
06.2022 - 07.2023
Staff
Samuel Addams
10.2019 - 02.2020
Cashier Team Lead
724 Restaurant And Lounge.
09.2018 - 09.2019
Cashier
Little Apple Market
01.2014 - 10.2015
High School Graduate -
William Allen High School