Chantell Cramer
INDIANA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Stay at Home Mom
At Home
12.2018 - Current
- I volunteered as a member of the Penns Manor Parent Teacher Group.
- Organized numerous events for children and families at our home, with as many as 80 children in attendance.
- Collaborated with parents to establish a social media community.
- Organized and scheduled all daily tasks.
Assistant Branch Manager
Marion Center Bank
06.2007 - 12.2018
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Server
Pizza Town Pizzeria
03.2006 - 06.2007
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Server
Mary's Place
04.2004 - 03.2006
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Education
Academic Curriculum
Punxsutawney Area High School
Punxsutawney, PA05.2005
Skills
- Banking
- Operations management
- Business development
- Team development
- Operational efficiency
- Audit preparation
- Staff education and training
- Account management
- Loan application evaluation
- Account analysis
- Loan expertise
- Relationship building and management
- Financial product sales
- Employee scheduling
- Staff management
- Regulatory compliance
- Staff development
- Account retention
- Client relationship management
- Cash handling
- Loan product expertise
- Investment guidance
- Customer retention
- Strong interpersonal skills
- Attention to detail
- Excellent work ethic
- Team player
- Relationship building
- Friendly
- Goals and performance
- Work prioritization
- Performance reviews
- Product training
- Loan documentation
Timeline
Stay at Home Mom
At Home
12.2018 - Current
Assistant Branch Manager
Marion Center Bank
06.2007 - 12.2018
Server
Pizza Town Pizzeria
03.2006 - 06.2007
Lead Server
Mary's Place
04.2004 - 03.2006
Academic Curriculum
Punxsutawney Area High School
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