Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Charity Ikueze

Charity Ikueze

Philadelphia

Summary

Dynamic professional with a proven track record at B&js Food Market, enhancing customer satisfaction and exceeding sales targets through exceptional service and effective problem-solving. Skilled in customer service and time management, adept at fostering teamwork and collaboration. Achieved notable sales growth by leveraging excellent people skills and a goal-oriented approach.

Overview

1
1
Certification

Work History

Sales Associate

B&js Food Market
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Front Desk Receptionist

Liberty Church
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Life Insurance Agent

American Income Life Insurance Company
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
  • Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
  • Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
  • Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
  • Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
  • Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales Number%.
  • Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
  • Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
  • Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
  • Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
  • Promoted products and services using upselling and other sales strategies.
  • Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
  • Provided coverage option information to assist clients in protecting assets.
  • Increased sales of life insurance products through tactical customer outreach.
  • Established trust with prospective customers by providing accurate information about available policies and transparent pricing structures.
  • Expanded referral network through strong relationship-building with industry professionals, leading to increased business opportunities.
  • Maintained high standards of customer service by building relationships with clients.

Health Insurance Advisor

United Health Care
  • Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
  • Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
  • Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
  • Increased overall efficiency by streamlining administrative processes related to filing claims paperwork and managing databases containing vital client information.
  • Resolved client inquiries efficiently through clear communication, resulting in improved customer relationships and trust.
  • Exceeded company-set sales targets regularly through diligent follow-ups with prospects as well as upselling and cross-selling techniques to existing clients.
  • Delivered informative presentations on various health insurance products, driving increased interest and sales among potential clients.
  • Educated clients on the importance of preventative care measures, leading to healthier lifestyles and reduced healthcare costs in the long run.
  • Effectively managed time and resources by prioritizing client meetings, attending industry networking events, and staying current with the rapidly changing health insurance landscape.
  • Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.
  • Negotiated with insurers on behalf of clients to secure the best possible coverage at competitive rates, maximizing client savings.
  • Developed targeted marketing campaigns that effectively showcased health insurance products to prospective clients.
  • Conducted comprehensive market research to stay informed about industry trends, enabling tailored advice for each client''s unique situation.
  • Maintained up-to-date knowledge of federal and state regulations affecting health insurance policies, ensuring full compliance during all transactions.
  • Implemented innovative tracking systems for monitoring client progress towards achieving desired healthcare outcomes under chosen policies.
  • Cultivated strong professional relationships with insurers, fostering collaboration that benefited both parties in the long term.
  • Collaborated with a team of Health Insurance Advisors to develop effective sales strategies, contributing to higher revenue generation.
  • Tailored recommendations based on thorough assessments of individual client needs, budgets, risk tolerance levels, ultimately guiding them towards suitable policy options.
  • Managed a portfolio of high-value clients, ensuring their health insurance needs were consistently met and exceeded.
  • Streamlined the application process for clients, resulting in quicker policy approvals and increased client retention.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Provided comprehensive customer service to drive client satisfaction.
  • Developed tailored health insurance plans to meet individualized client needs.
  • Educated clients about health insurance coverage options, benefits and costs.

Education

Graduate Certificate - Christianity

Fire And Grace School of Ministry
Opelika, AL
05.2032

High School Diploma -

Uplift Hampton Prep
Dallas, TX
05.2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • Sales strategies
  • POS system operation
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Retail store operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations
  • Sales training
  • Payment processing
  • Strategic planning
  • Inventory tracking
  • Sales development
  • Building rapport
  • Inventory control
  • Policy and procedure adherence
  • Merchandise display
  • Product recommendations
  • Order processing
  • Sales goals attainment
  • Display setup
  • Brand promotion
  • Point of sale operation
  • Negotiation tactics
  • Relationship selling
  • Product promotions
  • Business development
  • Persuasion techniques
  • Sales trends
  • Shipment processing
  • Promotional support
  • Fraud detection
  • Fitting room maintenance
  • Cold calling
  • Product demonstrations
  • Sales forecasting
  • CRM software proficiency
  • Dispute mediation
  • Self-checkout assistance
  • Contract preparation
  • Client account management
  • Money transfer systems
  • Dining area maintenance
  • Sales pipeline management
  • Expert in [subject]
  • Friendly and outgoing
  • Verbal and written communication
  • Customer engagement
  • Task prioritization
  • Merchandising
  • Client retention strategies
  • Upselling and cross selling
  • Feedback implementation
  • Exceeds sales goals
  • Exchange coordination
  • Retail loss prevention
  • Positive and professional
  • B2B sales and customer service
  • Price quote preparation
  • Goal tracking
  • Hospitality and accommodation
  • Service oriented
  • Reading comprehension skills
  • Financial records analysis
  • New teller training
  • Inventory control procedures
  • Financial records oversight
  • Written and oral communication skills
  • Superb time management
  • Prospecting and telemarketing
  • Excellent communication skills
  • Contact follow-up

Certification

Accident, Life and Health Insurance


Certified Medical assistant


Basic Life Support American Heart Association

Timeline

Sales Associate

B&js Food Market

Front Desk Receptionist

Liberty Church

Life Insurance Agent

American Income Life Insurance Company

Health Insurance Advisor

United Health Care

Graduate Certificate - Christianity

Fire And Grace School of Ministry

High School Diploma -

Uplift Hampton Prep

Similar Profiles

CREATE PROFILE
Charity Ikueze