Charity King
Pittsburgh
Summary
Dedicated Server and Bartender experienced in order accuracy and guest experience within high-volume restaurant environments. Enhanced customer satisfaction through exceptional service and effective teamwork, while managing cash handling and upselling strategies to drive operational success. Focused on elevating service standards and fostering strong customer relationships to boost sales and guest engagement.
Overview
16
16
years of professional experience
Work History
Server/Bartender
Cafe' Fifth Ave
Pittsburgh
08.2010 - Current
- Deliver attentive, fast-paced service to guests in high-volume restaurant setting, enhancing overall dining experience
- Take orders, deliver food and beverages, and ensure accuracy throughout each step of service
- Guide guests through menu, making tailored recommendations based on preferences to increase customer satisfaction
- Handle multiple tables simultaneously in a fast-paced environment at once while maintaining strong organization and timing
- Collaborate with kitchen and front-of-house staff to ensure seamless service flow, contributing to efficient operations
Bartender
Pulaski Club
Pittsburgh
05.2023 - 03.2026
- Prepared and served beverages, ensuring bar cleanliness and organization for optimal guest experience
- Took and processed guests' orders, guaranteeing accuracy and timely delivery to enhance service quality
- Supported bar operations during high-volume periods, ensuring timed drink service
- Processed cash and card payments accurately at the register while maintaining accuracy and accountability
Education
Bachelor of Science - Criminal Justice
Point Park University
Pittsburgh, PA05-2014
Skills
- Beverage service
- Order accuracy & POS systems
- Cash handling
- High volume service
- Bar organization
- Menu knowledge
- Sales techniques
- Guest experience
- Team collaboration
- Customer relationship
Timeline
Bartender
Pulaski Club
05.2023 - 03.2026
Server/Bartender
Cafe' Fifth Ave
08.2010 - Current
Bachelor of Science - Criminal Justice
Point Park University