Charity Patrick
Mechanicsburg
Summary
Dynamic and dedicated professional with extensive experience in customer service and patient care. Proven ability to build relationships and enhance shopping experiences while ensuring patient dignity and safety. Skilled in team collaboration and proficient in managing returns and exchanges effectively.
Overview
17
17
years of professional experience
Work History
Behavioral Health Technician
Pennsylvania Counseling Services
06.2024 - 08.2024
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Taught clients how to complete basic household chores and prepare food.
- Charted on each patient daily.
Sales Associate
Boscov's Department Store
07.2013 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Certified Nursing Assistant
Jewish Home & Hospital
08.2011 - 05.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, and blood pressure.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Certified Nursing Assistant
Advanced Care
09.2010 - 08.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Checked patient vitals such as temperature, and blood pressure.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Retail Sales Associate
The Children's Place
11.2007 - 10.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Retail Sales Associate
Macy's
08.2008 - 10.2009
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Education
Bachelor of Science - Human Services
Grace Christian University
Grand Rapids, MI05-2024
Associate of Applied Science - Gerontology
Harrisburg Area Community College
Harrisburg, PA05-2018
Skills
- Patient care
- Team collaboration
- Customer service
Timeline
Behavioral Health Technician
Pennsylvania Counseling Services
06.2024 - 08.2024
Sales Associate
Boscov's Department Store
07.2013 - 10.2015
Certified Nursing Assistant
Jewish Home & Hospital
08.2011 - 05.2013
Certified Nursing Assistant
Advanced Care
09.2010 - 08.2011
Retail Sales Associate
Macy's
08.2008 - 10.2009
Retail Sales Associate
The Children's Place
11.2007 - 10.2010
Bachelor of Science - Human Services
Grace Christian University
Associate of Applied Science - Gerontology
Harrisburg Area Community College
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