Charlae Miles

• Managed guest check-ins and check-outs efficiently, ensuring seamless service delivery.
• Developed and implemented improved front desk procedures enhancing guest satisfaction.
• Trained and mentored new front desk agents, promoting teamwork and service excellence.
• Resolved guest inquiries and complaints promptly, maintaining high customer service standards.
• Maintained accurate records of reservations, cancellations, and billing information in property management system.
• Coordinated room assignments and special requests with housekeeping to optimize operational flow.
• Collaborated with management to develop strategies for increasing repeat guest visits through personalized service initiatives.
• Collected room deposits, fees, and payments.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.

•Provide health care services in patients residence.

•Perform and household tasks

•Transport and accompany patients to doctors appointments or to hospital

•Assist with clients personal care activities.

•Assist with light house cleaning, laundry, groceries.

•Prepare meals for client throughout shift.

•Remind client to take medication.

•Assist with standing/walking ( If needed )

• Assisting with personal care: bathing and grooming, dressing, toileting, and exercise
• Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands
• General health care: overseeing medication and prescriptions usage, appointment reminders and administering medicine
• Personal supervision: providing constant companionship and general supervision
• Transportation: Helping getting in and out of wheelchair-accessible vehicle
• Emotional support: being a stable companion and supporter in all matters personal, health-related and emotional
• Home organization: help with organizing, packing or cleaning for a trip, or general house care and cleaning
• Health monitoring: following a care plan and noticing any changes in the individual’s health, recording and reporting any differences