Charlane Albera
State College
Summary
Dynamic professional with proven success in the service industry, specializing in customer service and cash handling. Expertise in resolving customer complaints and training new team members. Proficient in Microsoft Office, excelling in fast-paced environments with strong communication and organizational skills.
Overview
2
2
years of professional experience
Work History
Server
Local Whiskey
State College
06.2023 - Current
- Resolved customer complaints with professionalism and attention to detail.
- Executed opening and closing duties, including setting up dining area and restocking supplies.
- Accurately handled cash transactions while adhering to company procedures.
- Managed cash drawers to ensure financial integrity and accuracy.
Crew Member
Roots Natural Kitchen
State College
10.2024 - 06.2025
- Delivered friendly service to customers during peak hours, enhancing satisfaction.
- Operated cash register, ensuring accurate and efficient transaction handling.
- Trained new crew members on customer service protocols and operational procedures.
- Executed opening and closing tasks, including workstation setup, surface cleaning, and supply restocking.
Front Desk Receptionist
Nittany Pointe
Altoona
08.2023 - 05.2024
- Answered phone calls and managed multiple inquiries efficiently.
- Greeted visitors and directed them to appropriate departments.
- Scheduled appointments and maintained reception calendar.
Education
Bachelor of Science - Criminology
Pennsylvania State University
University Park, PA05-2026
Skills
- Microsoft Office proficiency
- Customer service excellence
- Time management
- Multitasking and organization
- Cash handling
- Service prioritization
- Effective communication
Timeline
Crew Member
Roots Natural Kitchen
10.2024 - 06.2025
Front Desk Receptionist
Nittany Pointe
08.2023 - 05.2024
Server
Local Whiskey
06.2023 - Current
Bachelor of Science - Criminology
Pennsylvania State University