Charleny Duval
Philadelphia
Summary
Dynamic professional with extensive experience in tax preparation at Ventura Tax Services, recognized for enhancing client satisfaction through accurate tax return analysis and exceptional customer service. Proven leadership skills as a Manager at Family Union LLC, effectively motivating teams and resolving disputes to maintain a productive work environment.
Overview
12
12
years of professional experience
Work History
Tax Preparer
Ventura Tax Services
01.2024 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Manager
Family Union LLC
06.2019 - 06.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Home Health Aide
Independence Homecare
09.2013 - 08.2016
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
Associate of Applied Science - Criminal Justice
Community College of Philadelphia
Philadelphia, PA08-2020
Certificate of Technical Studies - Medical Assistant
Rhode Island College
Providence, RI06-2012
High School Diploma -
Central High School
Providence, RI06-2010
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Tax Preparer
Ventura Tax Services
01.2024 - Current
Manager
Family Union LLC
06.2019 - 06.2021
Home Health Aide
Independence Homecare
09.2013 - 08.2016
Associate of Applied Science - Criminal Justice
Community College of Philadelphia
Certificate of Technical Studies - Medical Assistant
Rhode Island College
High School Diploma -
Central High School
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