Charles Acri III
Palmyra
Summary
Over 30 years of sales, leadership, and operational experience working for AT&T in a variety of management roles that has given me the necessary skills to be a well rounded team leader that drives positive results for your company.
Overview
17
17
years of professional experience
Work History
Sales Execution Lead
ATT
Columbia
01.2012 - Current
- Cultivated strong professional relationships with Mid Atlantic States market sales leadership for Company Owned and Authorized Reseller channels to drive sales initiatives and processes to exceed AT&T company targets.
- Directly managed 35 AT&T Company Owned Retail locations for operations, audits, company projects, and sales execution.
- Mid Atlantic States Authorized Reseller SME for 325 Authorized Reseller locations by project managing AT&T projects for MAS market to ensure all deadlines were met.
- Supported DOS and market operation/finance areas that contributed to OHIO/PA and Mid Atlantic States markets being ranked #1 in AT&T company in Key Operating Index.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- AT&T East region SERGE team market representative contributed to saving AT&T East region $72 million dollars.
- Presented material on various HQ, Market, and Sales leader calls to drive execution for sales and operational initiatives policies and procedures.
- Co-managed various ATTR/AR real estate projects to meet deadlines with HQ team for new, relocations, and store closers.
- Acted as MySchedule SME for OHIO/PA/MAS markets by performing training to field, communicating on execution deadlines, scheduling analytics, and presenting during DRE call OT outliers.
- Served as Project Manager and all deadlines met for various OHIO/PA/MAS market projects-CP hierarchy changes, LAR Cert, Device vendors- Apple Masters/Samsung Pro, IT Security Key employee rollout.
- Raise Your Hand idea submittal was implemented nationally for AT&T Inventory reclassification process- streamlined process with cost savings.
Senior Sales Operations Manager
ATT
Philadelphia
01.2008 - 12.2011
- Managed compensation and reporting team for the Philadelphia Liberty States market.
- Established relationships with key stakeholders to enable successful implementation of initiatives.
- Designed incentive programs aimed at motivating employees' performance in sales metrics.
- Set monthly sales quotas for 90 ATTR location 1100 employees and 65 AR locations
- Analyzed quarterly market compensation surveys to evaluate effectiveness of plan to ensure monthly commission budget dollar payout met
- Streamlined and automated local market reports to ensure efficiency and adaptability
Education
Bachelor of Arts - Communications
Bloomsburg University
Bloomsburg, PA, USA05.1991
Bachelor of Arts - Communications
Bloomsburg University of Pennsylvania
Bloomsburg, PA, USA05.1991
Skills
- Sales operations
- Project management
- Market analysis
- Performance metrics
- Customer relationship management
- Process improvement
- Effective communication
- Problem solving
- Organization and time management
- Self-Directed
Awards
- Circle of Excellence, 2000
- MDP, 2017
- SEA, 2014
- SEA, 2016
- SEA, 2019
- ATT Summit, 2014
- ATT Summit, 2022
Timeline
Sales Execution Lead
ATT
01.2012 - Current
Senior Sales Operations Manager
ATT
01.2008 - 12.2011
Bachelor of Arts - Communications
Bloomsburg University
Bachelor of Arts - Communications
Bloomsburg University of Pennsylvania