Charles Carlo Jr
Stoneboro
Summary
Dedicated Parts Counter Sales professional with strong customer service and relationship-building skills.
Attention to detail, with knowledge of SIS 2.0 and NAXT systems, to effectively get parts ordered for customers.
Overview
17
17
years of professional experience
Work History
Parts Counter Sales Person
Cleveland Brothers Equipment
Cranberry Township
05.2024 - Current
- Assisted customers with parts inquiries and product selection to enhance satisfaction.
- Processed orders accurately using inventory management system.
- Collaborated with service technicians to fulfill parts requests promptly.
- Educated customers on product features and benefits to facilitate informed decisions.
- Handled returns and exchanges in compliance with company policies.
- Coordinated with suppliers for timely parts deliveries and pricing updates.
- Maintained updated records of all sales transactions using computer software systems.
- Answered inquiries and resolved issues to finalize parts sales effectively.
Tow Truck Driver and Technician
Watson's Towing Inc.
Hubbard
01.2023 - 05.2024
- Transported vehicles efficiently from accident scenes to repair shops and storage lots.
- Operated tow trucks safely by adhering to traffic laws during deliveries.
- Responded promptly to roadside calls, ensuring exceptional service quality.
- Accurately documented service calls and vehicle conditions for records.
- Inspected towing equipment regularly to ensure safety and functionality compliance.
- Checked chains, cables, straps, and winches for proper operation before usage.
- Communicated effectively with dispatchers about job details and route changes.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed various vehicle repairs for automotive and diesel vehicles.
- Performed full services and inspections on company towing equipment including any repairs needing addressed.
Shipping and Receiving Supervisor
Jones Performance
West Middlesex
01.2012 - 01.2023
- Supervised daily shipping and receiving operations to enhance workflow efficiency.
- Trained new employees on safety protocols and operational procedures.
- Oversaw equipment maintenance to ensure reliable operation of shipping tools.
- Managed daily activities of warehouse staff, assigning tasks and monitoring performance.
- Implemented measures to reduce errors in packing and shipping for improved accuracy.
- Developed efficient processes for receiving operations, including unloading and tracking goods.
- Monitored inventory levels to maintain accurate stock counts and reorder points.
- Guided warehouse personnel on proper handling of fragile items during shipment preparation.
Sales Associate
Sears
Hermitage
03.2009 - 12.2011
- Assisted customers in locating products and addressing inquiries to enhance satisfaction.
- Processed transactions accurately with point-of-sale systems to ensure efficiency.
- Maintained product displays and upheld visual standards for optimal presentation.
- Collaborated with team members to effectively manage inventory levels and stock.
- Handled product returns and exchanges according to company policies with professionalism.
- Participated in training sessions to enhance sales techniques and product knowledge.
- Upsold additional items by demonstrating product features based on customer needs.
- Tracked sales performance metrics to identify trends and adapt sales strategies.
Education
High School Diploma -
Sharon High School
Sharon, PA06-2007
Skills
- Inventory management and parts ordering
- Customer service and relationship building
- Upselling strategies
- Forklift operation
- Sales processing and order fulfillment
- Problem solving and effective communication
- Attention to detail
- Product knowledge expertise
- Maintenance scheduling
Timeline
Parts Counter Sales Person
Cleveland Brothers Equipment
05.2024 - Current
Tow Truck Driver and Technician
Watson's Towing Inc.
01.2023 - 05.2024
Shipping and Receiving Supervisor
Jones Performance
01.2012 - 01.2023
Sales Associate
Sears
03.2009 - 12.2011
High School Diploma -
Sharon High School