Resourceful Technician known for high productivity and efficiently completing tasks. Skilled in troubleshooting, preventive maintenance, and equipment repair. Excel at time management, problem-solving, and communication, ensuring seamless operations and team coordination.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Mitigation & Contents Technician
PDR
West Chester
04.2024 - Current
Performed high level of water mitigation, tarping, board up, mold remediation, asbestos/lead abatement and carpet cleaning/reinstallation services according to industry specifications.
Cleaned up debris and removed drywall, cabinetry, and flooring that may be damaged.
Performed demolition tasks.
Setup and documented of emergency equipment, customer interactions, and pictures of the affected area.
Used ITEL to collect sample data of the affected area residue and send it off to customer insurance as well as review homeowners' background information to accurately address insurance claims and compensations.
Maintained a clean, properly stacked and organized truck; maintain all company equipment.
Assisted in warehousing and facility related tasks when necessary.
Worked safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold.
Performed initial site visits and survey damage within the property.
Evaluated and recorded damage to all items within the property.
Demolished structurally damaged parts of property using hand and power tools.
Set restoration equipment within guidelines.
Front Desk Concierge
The Phoenix Apartments Condominium
Philadelphia
06.2023 - 06.2024
Managed the day-to-day operations of the concierge desk.
Maintained updated knowledge of assets specific to the company's needs.
Greeted guests and answered phone calls to make reservations, take or distribute messages, and redirect calls.
Maintained accurate records of all packages shipped and received by residents through UPS, FedEx, etc. using computer software.
Provided excellent customer service and attention to detail in order to maintain positive ongoing relationships.
Detail Specialist
TSA Auto Detailing
York
09.2019 - 01.2023
Washed, waxed, and polished vehicle exteriors
Cleaned and detailed interiors including seats, carpets, and dashboards
Used detailing tools and cleaning products safely and correctly
Ensured vehicles met quality standards before delivery
Maintained a clean and organized workspace
Education
Associate's Degree - Business Operations
Community College of Philadelphia
12.2025
Skills
Project management
Customer service
Data analysis
Inventory control
Technical documentation
Equipment maintenance
Heavy lifting
Mechanical tools
References
Diana Lopez, diananaru@yahoo.com
Nia Sanderson, leanora@alumni.upenn.edu
Leadership Experience
As a technician that has to start/finish jobs independently on occasion, I have gained important leadership skills related to running entire calls, contacting insurance companies, gathering and documenting all damage and necessary contacts, as well as establishing myself as a personal link between the company and our clients.