Charles Havers
Coraopolis
Summary
Experienced leader and sales manager with 9 years of experience, excelling in roles across district management, training, and operations. Proven success in driving revenue and sales growth, executing strategies that boost partner performance and customer satisfaction. Skilled in analytics, reporting, team development, and franchise support. Recognized for building trusted relationships with business owners, driving KPIs, and fostering scalable growth in fast-paced, customer-focused environments.
Overview
10
10
years of professional experience
Work History
Franchise Operations Consultant
uBreakiFix by Asurion
01.2023 - Current
- I provided strategic guidance to franchise owners, driving business growth, revenue, and sales by forming trusted relationships and leveraging performance data to drive meaningful change.
- Grew Total Revenue by 59% ($18.3 Million Annually)
- Grew High-Margin add-on sales by 223% ($938K Annually)
- Grew Subscription Sales by 433% (5400 Sales)
- Tracked partner KPIs and developed strategies to improve satisfaction and meet expectations
- Maintained exceptional performance and compliance with key partners (Dell, Microsoft, Samsung, Google, Apple)
- Built trust with business owners, allowing me to work independently within their organizations
- Led weekly performance reviews with owners and staff to analyze key metrics and drive improvement strategies.
- Responsible for the onboarding, performance, and training of over 120 employees
- Responsible for legal and financial compliance of franchisees within my region
- Responsible for procurement and inventory controls relating to retail setup and operations ($3.6 Million Monthly)
On-Site Training Specialist
uBreakiFix by Asurion
01.2021 - 01.2023
- Responsible for new store openings, on-site setup, and hands-on training for new business owners. Ensuring operational readiness and equipping new business owners with the tools for long-term success.
- Opened 40 Franchise locations
- Onboarded and trained over 100 employees
- Set up processes and IT systems
- Instilled company culture
District Manager
uBreakiFix by Asurion
01.2016 - 01.2021
- Directed all day-to-day operations of the business
- Developed and executed business strategies to drive sales and profitability
- Formed B2B relationships with local businesses and vendors
- Hired, trained, and supervised employees to ensure consistent performance
- Managed customer relationships and satisfaction
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT01.2026
Bachelor of Science - Business Administration and Management
Western Governors University
Salt Lake City, UT01.2025
Skills
- Data analysis and reporting
- Operations management
- Customer relationship management
- Partner performance oversight
- Employee training and development
- Business development
- Team leadership and collaboration
- Project management
Hobbies and Interests
- Tech Enthusiast
- CAD and 3D Printing
- Electronic and Circuit Building
- Fitness
- Video Games
References
- Jeremy Campbell, Operations Manager, uBreakiFix, Jeremy.Campbell@asurion.com, 407-427-0802
- Greg Lee, Franchisee, uBreakiFix, g.lee@ubreakifx.com, 540-449-2805
- Ken Leek, Director of Franchise Operations, uBreakiFix, kenneth.leek@asurion.com, 856-296-2320
Timeline
Franchise Operations Consultant
uBreakiFix by Asurion
01.2023 - Current
On-Site Training Specialist
uBreakiFix by Asurion
01.2021 - 01.2023
District Manager
uBreakiFix by Asurion
01.2016 - 01.2021
MBA - Business Administration
Western Governors University
Bachelor of Science - Business Administration and Management
Western Governors University