Charles Kaspar
Shippensburg
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
District Manager
Yellow Cab Holdings LLC
Florida
08.2022 - Current
- Managed daily operations across multiple locations for a leading quick service food company.
- Developed and implemented strategic plans to enhance service efficiency and quality.
- Oversaw staff training and development to ensure high performance standards.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Selection, hiring, development, goal setting, performance management, coaching and retention of General Managers and core team members.
Area Director
Metz Culinary
08.2019 - 08.2022
- Open new healthcare and higher education accounts
- Supervises duties of all food service personnel
- Direct Sanitation, safety, and preventive maintenance programs
- Train management, recommend new hires, terminations, promotions, and changes in workplace
- Develop and update employee job descriptions and performance standards
- Maintain all bookwork, record keeping, budgeting.
- Conduct periodic meetings with members of the supervisory team and the food service employees
- Build relationships with the client and all their departments and food suppliers
- Partnering with students running Culinary Club: looking for other opportunities to partner with students to show them what we do
- Create a fun marketing table to entice students' suggestions
- Coordinated staff training programs to enhance team skills and service standards.
- Oversaw inventory management processes to optimize food procurement and reduce waste.
- Implemented health and safety protocols in compliance with industry regulations.
- Collaborated with vendors to negotiate contracts and secure favorable pricing for supplies.
- Enhanced menu offerings by analyzing trends and incorporating customer feedback.
District Director of Operations
HMS Host
09.2015 - 08.2019
- Supervising the ongoing operations of five different locations with 26 million annual sales
- Coaches and develops management staff
- Inventory control, inspection and audit responsibility and continuous quality improvement
- Train, monitor and reinforce food safety procedures
- Manage communication with back office including payroll, accounts payable, risk management
- Execute company policies and procedures
- Interview and hire new employees and supervisors
- Manage food and labor costs
- Work with staff management to meet sales goals
General Manager
Compass Group USA
08.2009 - 09.2015
- Coordinated and prepared catering functions, including events for Foreign Ambassadors and Congressmen
- Created new budgets to ensure profitability and executed a highly effective P&L system
- Created schedules for Managers and Staff, noting any training and allowing for those extra hours on schedule
- Reduced Labor by managing productivity and maintain an organized yet tight inventory
- Reduced Food Cost through constant coaching
- Created weekly menus for breakfast and lunch
- Managed inventory and placed orders as needed, always rotating pars to increased volume and special events
- Prepared payroll and invoicing as well as maintaining excellent relations with vendors
- Train, mentor and develop crew members who need guidance and choosing a career path
- Established new procedures to increase productivity and control costs
- Maintain a low employee turnover while promoting crew members into the role of Assistant Manager
- Certifications in 'Harassment in the Workplace', 'Culinary Masters Work 1' and 'Train the Trainer'
Education
Cultural Studies
York College of Pennsylvania
York, PA 08.1997 - 06.1999
Skills
- Operational management
- Staff training
- Performance evaluation
- Budgeting and cost control
- Inventory management
- Client relationship management
- Strategic planning
- Quality assurance
- Safety compliance
- Supply chain coordination
- Team leadership
- Effective communication
- Problem solving
- Decision making
- Attention to detail
- Action plans
- Operations oversight
- Sales forecasts
- Employee scheduling
- Operational improvement
- Leadership skills
- Operations management
- Customer service
- Budget preparation
Timeline
District Manager
Yellow Cab Holdings LLC
08.2022 - Current
Area Director
Metz Culinary
08.2019 - 08.2022
District Director of Operations
HMS Host
09.2015 - 08.2019
General Manager
Compass Group USA
08.2009 - 09.2015
Cultural Studies
York College of Pennsylvania
08.1997 - 06.1999
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