Charles Mitchell
Monroeville
Summary
With a proven track record at Asurion, I excel in complex problem-solving and time management, significantly enhancing team performance and operational efficiency. My expertise spans retail loss prevention and inventory control, underpinned by a commitment to excellence and continuous improvement.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Lead Technician
Asurion
03.2022 - Current
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Implemented, configured, and optimized safety standards.
- Planned, scheduled, and delegated daily work to team of employees.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
Remote Technician
Asurion
10.2020 - 03.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Researched and implemented new technologies and equipment.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
Crew Member
McDonald's
09.2019 - 09.2020
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
- Reconciled receipt totals, cash and credit payments to address shortages.
Intern
Epic Marketing Consultants
05.2019 - 08.2019
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
Crew Member
Wendy's
01.2019 - 04.2019
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Stocked shelves to organize aisles in assigned department.
- Cleaned and maintained all areas of restaurant to promote clean image.
Cook/Server
Pizza Hut
07.2018 - 12.2018
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Cook
Buffalo Wild Wings
01.2018 - 07.2018
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Crew Member
Wendy's
10.2016 - 01.2018
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service, and sales techniques.
Ride Operator
Kennywood Park
05.2016 - 09.2016
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Education
Associate of Science - Computer Programming
Pittsburgh Technical College
Oakdale, PA06-2019
Skills
- Retail loss prevention
- Upselling
- Stocking and receiving
- Inventory control
- Time management
- Complex Problem-solving
Timeline
Lead Technician
Asurion
03.2022 - Current
Remote Technician
Asurion
10.2020 - 03.2022
Crew Member
McDonald's
09.2019 - 09.2020
Intern
Epic Marketing Consultants
05.2019 - 08.2019
Crew Member
Wendy's
01.2019 - 04.2019
Cook/Server
Pizza Hut
07.2018 - 12.2018
Cook
Buffalo Wild Wings
01.2018 - 07.2018
Crew Member
Wendy's
10.2016 - 01.2018
Ride Operator
Kennywood Park
05.2016 - 09.2016
Associate of Science - Computer Programming
Pittsburgh Technical College
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