Charles Penny II
Lori's Gifts
Jeannette
11
years of professional experience
Accomplished professional with a strong focus on talent development and effective communication. Experienced in leading cross-functional teams to drive strategic initiatives, ensuring alignment and delivering high-quality results across various marketing and operational projects.
Work History
Senior Manager, Marketing & Communications
3 Months- Led team in executing strategic initiatives to enhance customer experience across retail locations.
- Analyzed sales data to identify trends and inform merchandising strategies for optimal product placement.
- Developed and implemented training programs to improve staff performance and product knowledge.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Collaborated with cross-functional teams to drive marketing campaigns that increased brand visibility.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Communications Manager
2 Years 3 Months- Developed and executed comprehensive communication strategies enhancing brand visibility and engagement.
- Managed social media accounts, creating content that increased audience interaction and growth.
- Collaborated with cross-functional teams to ensure alignment of messaging across all platforms.
- Analyzed communication metrics to refine strategies and improve audience targeting.
- Organized press releases and media outreach, establishing relationships with key industry journalists.
- Oversaw content creation for newsletters, enhancing customer engagement through targeted messaging.
- Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
- Spearheaded employee engagement initiatives, fostering a positive workplace culture and boosting retention rates.
District Manager
3 Months- Analyzed sales data to identify trends and drive strategic initiatives across multiple locations.
- Developed and implemented training programs for store managers to enhance team performance.
- Oversaw district operations, ensuring adherence to company policies and standards.
- Coordinated inventory management processes, optimizing stock levels and minimizing shortages.
- Supervised various locations, enforcing high-quality standards of operation.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Store Manager
2 Years 3 Months- Oversaw daily store operations, ensuring optimal customer service and efficient workflow.
- Trained and mentored staff on product knowledge and sales techniques.
- Developed and implemented promotional strategies to enhance customer engagement.
- Analyzed sales data to identify trends and inform inventory management decisions.
Store Manager
2 Years 4 Months- Managed visual merchandising to create appealing in-store displays that attract customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Evaluated employee performance, providing constructive feedback to drive professional development.
- Maintained compliance with company policies and health regulations in store environment.
Assistant General Manager - Merchandising
1 Year 2 Months- Led daily operations, ensuring efficient workflow and optimal staff performance.
- Enhanced store visual merchandising standards, driving increased foot traffic and sales engagement.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Assistant Store Manager
1 Year 6 Months- Trained staff on product knowledge and sales techniques, fostering a collaborative environment.
- Implemented visual merchandising strategies to optimize store layout and increase product visibility.
- Monitored inventory levels, ensuring stock availability and timely replenishment of merchandise.
- Led daily operations to enhance team performance and customer satisfaction.
- Analyzed sales data to identify trends, driving targeted promotions and improving sales forecasts.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
AppleCare Technical Chat Support
6 MonthsEducation
No Degree
High School Diploma
Skills
Strategic planning
Cross-functional collaboration
Operations management
Cross-functional team coordination
Troubleshooting and problem resolution
Data-driven decision making
Documentation and reporting
Operations planning
Cross-functional communication
Talent development
Budget oversight
Timeline
Senior Manager, Marketing & Communications
Lori's Gifts
05.2026 - CurrentRead More
Communications Manager
Lori's Gifts
02.2024 - 05.2026Read More
District Manager
Lori's Gifts
11.2023 - 02.2024Read More
Store Manager
Lori's Gifts
08.2021 - 11.2023Read More
Store Manager
Yankee Candle
04.2019 - 08.2021Read More
Assistant General Manager - Merchandising
Old Navy
01.2018 - 03.2019Read More
Assistant Store Manager
Clarie's
07.2016 - 01.2018Read More
AppleCare Technical Chat Support
Apple
08.2015 - 02.2016Read More
Southeast Kentucky Community & Technical College
No Degree
Read More
Harlan County High School
High School Diploma
Read More