Charles Spencer
Philadelphia
Summary
Adept at enhancing security and customer service, my tenure at the Philadelphia Museum of Art and TSA showcased my ability to significantly reduce safety incidents through meticulous threat assessment and superior interpersonal skills. Expert in CCTV surveillance and fostering team collaboration, I consistently improved operational efficiency and safety compliance. Diligent Security professional with 18 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
20
20
years of professional experience
Work History
Protection Services Security Officer
Philadelphia Museum Of Art
10.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Supervisory Transportation Sercurity Officer
Transportation Security Administration, TSA
12.2003 - 02.2022
- Led a team of security officers successfully through numerous audits and inspections, ensuring compliance with regulatory requirements.
- Addressed potential security risks promptly, minimizing disruptions to passengers'' travel plans.
- Increased employee retention and morale through positive reinforcement and consistent feedback on work performance.
- Contributed to a safe travel environment by maintaining up-to-date knowledge of current threats and industry best practices.
- Managed daily operations effectively, ensuring the smooth running of all aspects of transportation security.
- Enhanced team performance by providing comprehensive training and conducting regular evaluations.
- Collaborated closely with airport stakeholders to maintain clear lines of communication regarding ongoing operations or emerging concerns.
- Maintained a high level of passenger safety with adherence to strict security protocols and procedures.
- Developed strong relationships with law enforcement agencies, enhancing collaboration efforts during emergency situations.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Monitored security checkpoints for compliance with applicable security protocols.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Education
Associate of Arts - Liberail Arts
Temple University
Philadelphia, PAGED -
Community Collage of Philadelphia
Philadelphia, PA06.1985
Skills
- Report Writing
- Incident Reporting
- General security
- CCTV Surveillance
- Detail Oriented
- CCTV Monitoring
- Superior customer service
- Access Control
- Threat Assessment
- Investigative abilities
- Security Equipment Operation
- Personnel screening
Timeline
Protection Services Security Officer
Philadelphia Museum Of Art
10.2023 - Current
Supervisory Transportation Sercurity Officer
Transportation Security Administration, TSA
12.2003 - 02.2022
Associate of Arts - Liberail Arts
Temple University
GED -
Community Collage of Philadelphia
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