Charlie Sponar

• Answer calls from citizens, employees, police, and managers
• Determine the correct area in the county to direct the caller to.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring the timely completion of each assignment.
• Retired Oct 2020 - April 2025

• Drove Norfolk Southern employees between locations
• Routes included Maryland, New Jersey, and all of Pennsylvania
• Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
• Conducted inspections on vehicles before use at the beginning of the shift each day.
• Utilized maps, GPS, landmarks, and traffic conditions to navigate to and from destinations efficiently and expertly.
• Conducted inspections on vehicles before use at the beginning of the shift each day.
• Maintained vehicle by refueling, performing regular fluid level checks, and cleaning interior and exterior of the vehicle.
• Observed and followed traffic laws and regulations, specifically reinforcing public and client safety.
• 2019 - Jul 2020
  Retired

• Drove an 18-passenger bus for the Elderly and Disabled
• Moved Wheelchairs.
• Maintained full understanding of local roads and traffic patterns.
• Boosted customer satisfaction through professional communication, courteous service, and prompt assistance in resolving issues or concerns.
• Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking.
• Supported operational efficiency by promptly reporting any mechanical issues or safety concerns related to the paratransit vehicles.
• Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
• Elevated overall trip experience by maintaining cleanliness within the vehicle's interior/exterior throughout each shift.
• Assisted passengers with special needs by providing personalized attention and ensuring a comfortable travel experience.
• Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.

• Drove an18-passenger bus for the Elderly and Disabled
• Moved Wheelchairs
• The name changed to Rabbit Transit.
• Maintained full understanding of local roads and traffic patterns.
• Boosted customer satisfaction through professional communication, courteous service, and prompt assistance in resolving issues or concerns.
• Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking.
• Supported operational efficiency by promptly reporting any mechanical issues or safety concerns related to the paratransit vehicles.
• Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
• Elevated overall trip experience by maintaining cleanliness within the vehicle's interior/exterior throughout each shift.
• Provided emergency assistance when required by following established protocols for medical situations or accidents involving the paratransit vehicle or passengers.
• Assisted passengers with special needs by providing personalized attention and ensuring a comfortable travel experience.
• Sep 2014 - Jan 2015

Retired

• Manage the office
• Create estimates and bills
• Receive payments
• Schedule service calls, etc.

• Building customerbase
• Managing vendor relationships
• Directing sales review
• Development of long-term strategies
• Communicated corporate policies and procedures to employees and customers
• Increasing overall sales
• Problem-solving
• Employee development and progress monitoring
• Conducting performance reviews and development plans
• Proposal development
• Bid response
• System design
• Counter sales
• Inventory management.

• Sold new and used cars as a commissioned salesman

• Provided around-the-clock health care for my Mother-in-law in my home after she had her leg amputated.

• Provided Project Management
• System Analysis, Design
• Consultation, Documentation
• Operational Development.

• Operations / System Redesign
• Documentation Development.
• Provided Telecommunications
• Network, andCTI Training.

• Designed Unix based systems to support call centers
• Implemented these designs across multiple locations
• Documented, and Managed the Unix Data Center
• Used TCP/IP Networks to interconnect these locations

• Company Overview: AT&T Computer Systems and AT&T Business Systems Divisions.
• Designed Computer and Network Systems
• Applied Unix features to customer needs
• Developed specifications for customer specific applications and data bases

• Intergrated Wang Word Processing System with Unix Based Systems
• Wrote UUCP code for AT&T 3B2 Computer and all of the applications needed to implement amulti-remote node data collection system for FMC.
• Developed Unix printer spooler application to interface with our Unix based 3270 application to watch the printer port and automatically print output.

• Designed Energy management System Installations for;
• Hospitals
• Hotels
• Schools
• And Manufacturing Facilities.

• Designed Energy management System Installations for;
• Hospitals
• Hotels
• Schools
• And Manufacturing Facilities.

• 1st Battalion, 15th Artillery, 157th Infantry Brigade