Charles Fahringer

Dedicated Customer Service Representative with 10+ years of experience in high-volume call environments, dedicated to enhancing customer satisfaction and operational efficiency. Skilled in managing complex inquiries, scheduling services, and training new team members to uphold company standards. Expertise in fostering collaborative team dynamics to improve service quality and streamline processes. Proficient in utilizing effective communication strategies to build long lasting relationships with customers ensuring their needs are met with excellence.

Will be furnished upon request

• Acted as a key point of contact for client inquires, providing timely and accurate responses to build and maintain strong client relationships
• Developed and delivered engaging presentations to diverse audiences, including clients, and team members
• Collaborated with cross-functional teams to foster open communication, resolve conflicts, and ensure alignment on project goals and timelines
• Utilize active listening skills to understand the needs and concerns of team members, fostering a positive and supportive work environment.

UNION LEAGUE OF PHILADELPHIA GOOD CITIZENSHIP AWARD WINNER

• Mentored and coached team members to improve productivity and performance
• Organized and facilitated weekly team meetings to align goals, delegate tasks, and ensure timely project completion
• Served as a liaison between upper management and the team to communicate project updates, challenges, and opportunities for improvement

• Union League of Philadelphia Good Citizenship Award Winning