Charlotte Lydiksen
Auburn,PA
Summary
Retiring professional letter carrier with years of experience in customer service.
Overview
34
34
years of professional experience
1
1
Certification
Work History
City Letter Carrier
United States Postal Service, USPS
09.1997 - Current
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Picked up outgoing mail from letter boxes and in person from customers.
- Planned and cased mail in sequence of delivery for designated route.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
Residential Aide
Hamburg Center
06.1995 - 08.1997
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-offs.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
Revenue Reporting Clerk
Jetson Direct Mail
01.1994 - 07.1997
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
Shipping Clerk
Synergy Software
10.1990 - 03.1992
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
Education
Graduate Certificate - Business And Banking
Pace Institute
Reading, PA10.1990
Diploma -
Adolfo Camarillo High School
Camarillo, CASkills
- Customer service
- Documentation & recordkeeping
- Route and schedule management
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Adaptability and flexibility
- Physical strength
Certification
Adult and pediatric first aid CPR/AED
Timeline
City Letter Carrier
United States Postal Service, USPS
09.1997 - Current
Residential Aide
Hamburg Center
06.1995 - 08.1997
Revenue Reporting Clerk
Jetson Direct Mail
01.1994 - 07.1997
Shipping Clerk
Synergy Software
10.1990 - 03.1992
Graduate Certificate - Business And Banking
Pace Institute
Diploma -
Adolfo Camarillo High School
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