Charlotte Lydon
Phoenixville
Summary
Motivated college sophomore pursing degree in Political Science with an emphasis on International Relations and National Security at West Virginia University, seeking all opportunities to apply my skills and studies. Highly adept at leading groups to complete projects covering wide range of complex geopolitical and socioeconomic topics. Known for strong work ethic, effective communications, and commitment to customer satisfaction.
Overview
3
3
years of professional experience
Work History
Server
Mountaineer TapHouse
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Leverage in-depth knowledge of food and beverage options and suggested appropriate options for dietary restrictions.
Caregiver
ABC Daycare
05.2024 - 08.2024
- Developed and implemented age-appropriate activities to engage children in learning and play.
- Maintained safe and nurturing environment for children.
- Developed and implemented behavior management strategies .
- Organized and conduced summer camp activities for 23 children, ages ranging from 3 months to 7 years.
Assistant Pro-Shop Manager
Spring Hollow Golf Club
06.2022 - 08.2023
- Enhanced customer satisfaction by providing exceptional service and product recommendations.
- Provided expert advice on golf equipment and apparel, helping customers make confident choices based on their individual needs.
- Continuously updated product knowledge through training courses and industry research, ensuring accurate information was provided to customers at all times.
- Improved communication between staff members by implementing regular meetings to discuss performance, goals, and areas for improvement.
- Organized events that increased overall revenue.
- Introduced new lines of apparel, after redesigning logo, that generated a large profit.
- Resolved customer complaints professionally and efficiently, maintaining high standards of customer service throughout the process.
Cashier
Dicks Sporing Goods
06.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Recognized by corporate for obtaining highest volume of credit card applications three months straight.
Education
Political Science
West Virginia University
Morgantown, WV05.2027
High School Diploma -
Phoenixville Area High School
Phoenixville, PA06.2023
Skills
- Strong Work Ethic
- Collaborative Environment
- Strong Communication
- Exceptional Customer Service
- Cash Handling
- Guest Engagement
- Multi-tasking
- Order Management
- MS Excel, Word, Powerpoint
- Professional Appearance
- Hospitality service expertise
- Sales Techniques
Certification
- ServSafe Food Handler's Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
InternshipFull TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programs4-day work weekTimeline
Caregiver
ABC Daycare
05.2024 - 08.2024
Server
Mountaineer TapHouse
10.2023 - Current
Assistant Pro-Shop Manager
Spring Hollow Golf Club
06.2022 - 08.2023
Cashier
Dicks Sporing Goods
06.2021 - 06.2022
Political Science
West Virginia University
High School Diploma -
Phoenixville Area High School
Similar Profiles
Emily TaylorEmily Taylor
Coffee House Barista at Mountaineer CoffeeCoffee House Barista at Mountaineer Coffee
Connor LemmConnor Lemm
Audio Visual Technician/Supervisor at Mountaineer AVAudio Visual Technician/Supervisor at Mountaineer AV
Noah MurrayNoah Murray
Sales Representative at Mountaineer HondaSales Representative at Mountaineer Honda