Charlotte Soltesz
Pittsburgh
Summary
Enthusiastic professional with experience in beverage crafting and customer relationship management. Recognized for training new team members and fostering a collaborative environment. Committed to maintaining high standards of cleanliness and operational efficiency. Proven ability to implement feedback and enhance service quality, ensuring a memorable experience for patrons
Overview
5
5
years of professional experience
Work History
Barista
Cupka Joe
Pittsburgh
06.2021 - Current
- Prepared espresso drinks and crafted specialty beverages for customers.
- Provided exceptional customer service by taking orders and answering questions.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Trained new baristas on beverage preparation and customer interactions.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Maintained a clean and sanitized work station
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Implemented feedback from customers to improve service quality and menu offerings.
- Served as both opener and closer, managing daily operations and made sure tasks for each shift were completed in a timely manner
Bartender
Phats
Pittsburgh
08.2023 - 12.2023
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Maintained cleanliness and organization of the bar area and workstations.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Implemented health and safety protocols to maintain a safe drinking environment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Resolved customer complaints in a professional manner.
- Effectively multitasked within a fast-paced environment.
Education
High School Diploma -
Taylor Allderdice
Pittsburgh, PA08-2021
Skills
- Beverage crafting
- Inventory management
- Equipment maintenance
- Customer relationship management
- Upselling techniques
- Time management
- Opening and closing coordination
- Health and safety compliance
Timeline
Bartender
Phats
08.2023 - 12.2023
Barista
Cupka Joe
06.2021 - Current
High School Diploma -
Taylor Allderdice