Charnissa Igles
Homestead
Summary
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Talent Advisor
Surge Staffing
Monroeville
01.2026 - Current
- Developed and implemented targeted sourcing strategies that attracted qualified candidates for diverse roles, enhancing talent pipeline.
- Collaborated with hiring managers to define staffing needs and specific job requirements, ensuring alignment with team objectives.
- Partnered with clients to understand workforce trends and optimize talent acquisition strategies.
- Coordinated and streamlined background and reference checks for new hires, ensuring compliance and readiness for start date.
- Provided guidance on career development opportunities to employees.
Security Officer / Supervisor
Chelsey Brown Security
Pittsburgh
04.2021 - Current
- Supervise and coordinate security officers across multiple shifts, ensuring consistent, high-quality service delivery
- Delivered professional, customer-focused security services, ensuring safe and welcoming environment for clients, visitors, and staff
- Monitor surveillance systems, patrol assigned areas, and control access points while addressing customer concerns promptly and courteously
- Acted as primary contact for clients, promptly addressing service requests and resolving issues with professionalism
- Supported hiring, training, and mentoring of officers to uphold customer service standards and safety protocols
Security Officer / Supervisor
The Circle Group
Pittsburgh
04.2018 - 08.2020
- Managed daily security operations across multiple sites while maintaining strong client relationships
- Delivered exceptional customer service by addressing client concerns, ensuring service expectations were met, and maintaining open communication
- Supervised and supported security personnel, fostering professionalism and enhancing public interactions
- Conducted site inspections and implemented corrective actions to improve service quality
- Met with clients and management to provide updates, resolve issues, and facilitate smooth new site start-ups
- Communicated post orders, policy updates, and expectations to staff, ensuring consistent service delivery
- Maintained a professional environment compliant with all laws, regulations, and company policies
Security Guard
David L. Lawrence Convention Center
Pittsburgh
11.2018 - 03.2020
- Provided courteous and professional assistance to guests, vendors, and employees in a high-traffic public venue
- Monitored entrances and exits to ensure safety while maintaining a positive customer experience
- Responded to customer questions, concerns, and incidents with empathy and professionalism
- Enforced facility rules and procedures while prioritizing public safety and guest satisfaction
- Prepared detailed incident and activity reports to support effective communication and accountability
Medical Assistant / Ophthalmic Technician
Everett & Hurite Ophthalmic Association
Pittsburgh
04.2005 - 01.2014
- Delivered compassionate, patient-centered care while supporting physicians in a busy ophthalmology practice
- Assisted patients with exams, procedures, and education, ensuring comfort and clear communication
- Collected patient histories, vitals, and diagnostic test results while maintaining confidentiality and professionalism
- Scheduled appointments, coordinated surgeries, and managed front-office duties with a strong focus on customer service
- Utilized EHR systems to accurately document patient information and improve continuity of care
Medical Assistant (Temporary Assignments)
MedTech Temporary Services
Pittsburgh
03.2004 - 02.2005
- Assisted physicians with exams and procedures while ensuring patient comfort and safety
- Provided high-quality patient support across cardiology, neurology, hospital, and clinical settings
- Communicated test results and instructions to patients with clarity, empathy, and professionalism
- Managed appointment scheduling, patient records, phone support, and front-office responsibilities
- Delivered consistent customer service in fast-paced healthcare environments
Education
Medical Coding Certificate -
Everett Community College
Pittsburgh, PAAssociate Degree - Ultrasound Technician
Ultrasound Diagnostics
Pittsburgh, PASkills
- Customer Service Excellence
- Client & Patient Relations
- Conflict Resolution
- Team Supervision
- Safety and Compliance
- Communication
- Medical & Clinical Support
- EMR/EHR Systems
- Security Operations
- Medical terminology
- Patient scheduling
- Patient care
- Vital signs monitoring
- Time management
- Medication assistance
- Flexibility and adaptability
- Complex Problem-solving
- HIPAA compliance
Certification
- Certified Clinical Medical Assistant (CCMA)
- Nationally Registered Certified Medical Assistant (NRCMA)
- Certified Medical Assistant (CMA)
Timeline
Talent Advisor
Surge Staffing
01.2026 - Current
Security Officer / Supervisor
Chelsey Brown Security
04.2021 - Current
Security Guard
David L. Lawrence Convention Center
11.2018 - 03.2020
Security Officer / Supervisor
The Circle Group
04.2018 - 08.2020
Medical Assistant / Ophthalmic Technician
Everett & Hurite Ophthalmic Association
04.2005 - 01.2014
Medical Assistant (Temporary Assignments)
MedTech Temporary Services
03.2004 - 02.2005
Medical Coding Certificate -
Everett Community College
Associate Degree - Ultrasound Technician
Ultrasound Diagnostics