Chase Heard
Pittsburgh
Summary
Dedicated professional with a strong focus on customer service and teamwork. Proven ability to manage time effectively in fast-paced environments while maintaining high standards.
Overview
1
1
year of professional experience
Work History
Restaurant Busser and server
Coast & Main
Pittsburgh
01.2025 - 08.2025
- Cleaned and set tables for incoming guests in a fast-paced environment.
- Assisted servers by delivering food and beverages promptly to tables.
- Removed used dishes and utensils from tables efficiently during busy shifts.
- Collaborated with kitchen staff to restock supplies and manage inventory levels.
- Supported team members by communicating guest needs and requests effectively.
- Followed health and safety guidelines to uphold restaurant standards consistently.
- Organized dining materials, such as napkins and silverware, for quick access during service.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Ensured that all areas were properly sanitized at the end of each shift.
- Provided assistance to other employees when needed during peak business hours.
Front Desk Assistant and party host
skyzone
Pittsburgh
12.2024 - 01.2025
- Scheduled reservations and organized event bookings for customers.
- Maintained a clean and welcoming front desk area for visitors.
- Provided information about attractions, services, and safety protocols to guests.
- Collaborated with team members to ensure smooth daily operations.
- Resolved guest complaints promptly to enhance customer satisfaction.
- Trained new employees on proper front desk operations and customer service techniques.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Monitored lobby traffic flow during peak hours; provided assistance where needed.
- Greeted and assisted guests upon arrival at the entertainment facility.
Education
High School Diploma -
Central Catholic Highschool
Pittsburgh, PA05-2025
Skills
- Customer service
- Team collaboration
- Event coordination
- Inventory management
- Time management
- Effective communication
- Heavy lifting
- Problem resolution
Accomplishments
- member of The National Society of High School Scholars
- member of MPowerHouse
Affiliations
- participated a program named "Red Door," which was a community service program giving the homeless and those in need clothing, food, and more.
- participated in "Gifts and God," which was a program that would help and give gifts to the mentally challenged and phsycially disabled
Timeline
Restaurant Busser and server
Coast & Main
01.2025 - 08.2025
Front Desk Assistant and party host
skyzone
12.2024 - 01.2025
High School Diploma -
Central Catholic Highschool