Chaselyn Holly
Harrisburg
Summary
Dynamic customer service professional with a strong work ethic and integrity, experienced at Clark Resources and Big Lots. Proven ability to enhance patient satisfaction and resolve complex issues that were overlooked from inaccuracy with patience and attentiveness. Skilled in maintaining accuracy in transactions and adapting to new technologies, ensuring seamless service delivery.
Overview
4
4
years of professional experience
Work History
Cashier
Big Lots
01.2023 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Healthcare Customer Service Representative
Clark Resources
06.2024 - 01.2025
- Ensured compliance with HIPAA and PHI regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed to get patients doctors appointments after not being seen for a while, helping deescalate tense situations while maintaining a focus on the problem
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Cashier
Party City
04.2021 - 01.2024
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers to plan decorations for events
- Gave balloons to children to be entertained while parent shopped
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associate of Science - Psychology
Harrisburg Area Community College
Harrisburg, PA12-2027
High School Diploma -
SciTech High School
Harrisburg, PA06-2024
Skills
- Attention to detail
- Accuracy and Precision
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Complex Problem-solving
Timeline
Healthcare Customer Service Representative
Clark Resources
06.2024 - 01.2025
Cashier
Big Lots
01.2023 - 03.2025
Cashier
Party City
04.2021 - 01.2024
Associate of Science - Psychology
Harrisburg Area Community College
High School Diploma -
SciTech High School
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