Chasity Smith
Pittsburgh
Summary
Recent graduate in Healthcare Administrative Services with a strong foundation in customer service and HIPAA compliance. Experienced in managing patient scheduling, medical record retrieval, and ensuring regulatory compliance, contributing to enhanced patient care and operational efficiency.
Overview
11
11
years of professional experience
Work History
HIM Technician
UPMC Presbyterian
Pittsburgh
06.2023 - Current
- Utilized electronic systems to retrieve medical records for requestors efficiently.
Delivered requested information promptly to support operational needs of departments.
Prepared documentation for scanning, indexing, microfilming, or filing based on requirements.
Conducted thorough quantity and quality checks pre- and post-scanning or filing activities.
Ensured image readability by comparing scanned documents with originals on terminal displays.
Compiled legal health records accurately for regulatory compliance and court use when required.
Tracked all incoming and outgoing records in HIM department using electronic chart tracking.
Organized assigned filing area systematically, employing color-coding to prevent misfiles. - Maintained adherence to HIPAA regulations to protect patient data privacy.
- Managed patient health information records according to regulatory standards.
- Ensured accurate data entry and retrieval in electronic health record systems.
- Reviewed medical documentation for completeness and compliance with policies.
Independent Contractor
DoorDash
03.2022 - 06.2023
- Completed delivery orders promptly while verifying customer identification for alcohol deliveries.
- Delivered food orders to designated areas, achieving timely service.
- Communicated with customers to confirm satisfaction and resolve concerns.
- Collaborated with local restaurants to confirm order accuracy and readiness.
- Maintained cleanliness and organization of delivery equipment and materials.
- Managed quality control processes to maintain high customer satisfaction.
Optician Technician
Mccauley, Celin, & Associates
Gibsonia
09.2022 - 04.2023
- Conducted preliminary eye tests to assess vision and lens requirements.
- Executed visual field tests to evaluate peripheral vision, aiding in the identification of potential abnormalities.
- Educated patients on contact lens usage and hygiene to promote safe and effective wear.
- Maintained optical equipment to ensure functionality and cleanliness for accurate patient assessments.
- Collaborated with optometrists to enhance patient care and examination processes.
- Scheduled appointments, verified insurance coverage, and maintained accurate patient records.
- Processed insurance claims while verifying coverage and explaining benefits to patients.
- Trained new employees on lab equipment usage and clinic protocols.
Warehouse Associate
Terra Staffing Agency
03.2022 - 04.2022
- Picked parts for orders and organized pallets for efficient loading onto trailers.
- Operated forklifts and pallet jacks to transport materials efficiently.
- Sorted and organized inventory for easy access and tracking.
- Assisted in loading and unloading shipments following safety protocols.
Warehouse Associate
Select Staffing Agency
02.2022 - 03.2022
- Sorted airport mail into location bins and loaded onto trailer for local delivery.
- Operated forklifts to move inventory throughout the warehouse.
- Maintained cleanliness and organization of work areas and storage spaces.
- Assisted in loading and unloading shipments for timely distribution.
Retail Sales/Stock Associate
Ross Dress for Less
10.2020 - 02.2022
- Executed projects for management that streamlined operations.
- Received and organized incoming merchandise for efficient stock placement.
- Assisted customers in locating items and provided product information.
- Maintained cleanliness and organization of stockroom and sales floor.
Patient Scheduler
Ibex Global
09.2019 - 07.2020
- Managed inbound calls for Allegheny Health Network while ensuring HIPAA compliance.
- Created patient charts and scheduled appointments for new and established patients.
- Documented calls and triaged inquiries, directing them to appropriate departments for timely resolution.
- Coordinated patient appointments using advanced scheduling software, enhancing overall scheduling efficiency.
- Communicated appointment details and changes with patients clearly and compassionately.
- Proactively resolved scheduling conflicts, ensuring seamless patient experience and optimal appointment flow.
- Checked patient insurance and secured pre-authorizations from providers swiftly.
- Maintained accurate scheduling information using electronic medical records (EMR) systems.
Customer Care
Alorica/Verizon Wireless
10.2018 - 05.2019
- Responsibilities include, but are not limited to, providing excellent customer care while answering inbound calls, explanation of billing, data entry, fraud prevention, technical support, and transfers to multiple departments.
Medical Office Support
Children's Clinic of Fredericksburg
03.2018 - 08.2018
- Responsibilities included, operating switchboard telephone to make outbound calls for patient reminders, answering inbound calls, scheduling patients, verifying insurance policies, update patient demographics, collect payments, update spreadsheets, fax documents, scan documents, make changes to provider schedules, provide back-office support for triage, sanitation support, and open/ lock clinic.
Retail Sales Associate
TJ Maxx Corp.
08.2015 - 11.2016
- Responsibilities included, computing sales prices, total purchases, operated cash register, received and process cash or credit payments, monitored sales floor, performed fitting room duties, greeted customers entering store, prepared merchandise for sales floor, and stocked merchandise.
Education
Bachelor of Science - Health Sciences
Western Governors University
Salt Lake City, UT05-2027
ASSOCIATES - Healthcare Administrative Services
CTU
03-2022
HIGH SCHOOL DIPLOMA - Standard Diploma
MICA PEAK HS
06-2016
Skills
- Microsoft office skills
- Computer knowledge
- Flexible schedule
- Quickly adapt to different work environments
- Health record management
- HIPAA compliance
- Patient scheduling
- Medical terminology
- Data entry accuracy
- Customer service
- Electronic medical records
- Quality control measures
- Team collaboration
- Quality improvement
- Document scanning
- Medical record indexing
- Clinical documentation
- Medical office procedures
- Healthcare analytics
- Medical record management
- Records retention
- Information governance
- Health information systems
- Healthcare data standards
- Release of information
- Patient registration
- EHR implementation
- Patient confidentiality maintenance
- Health information systems usage
- Continuous learning commitment
- Clinical documentation review
- Healthcare compliance
- Auditing and monitoring
- HIPAA regulations
- Records management practices
- Electronic health records proficiency
- Information management principles
- Patient confidentiality
- Professional demeanor
- Regulatory compliance
- Time management abilities
- Continuous improvement
- Multitasking
- Attention to detail
- Clinical data management
- Information security
- Excellent communication
Volunteer Experience
- 2015, Seattle Sea Fair, SGI Dancer
- 2017, Feeding America
- 2017, Akins Food Pantry
- 2017/2018, Mel Leaman Free Clinic
Leadership Experience
- 2017, Sergeant at Arms, Student Council
- 2017, leadership position, Honors Hall Student
- 2018, leadership position, First Friend
- 2018, Vice President, Student Council
Timeline
HIM Technician
UPMC Presbyterian
06.2023 - Current
Optician Technician
Mccauley, Celin, & Associates
09.2022 - 04.2023
Independent Contractor
DoorDash
03.2022 - 06.2023
Warehouse Associate
Terra Staffing Agency
03.2022 - 04.2022
Warehouse Associate
Select Staffing Agency
02.2022 - 03.2022
Retail Sales/Stock Associate
Ross Dress for Less
10.2020 - 02.2022
Patient Scheduler
Ibex Global
09.2019 - 07.2020
Customer Care
Alorica/Verizon Wireless
10.2018 - 05.2019
Medical Office Support
Children's Clinic of Fredericksburg
03.2018 - 08.2018
Retail Sales Associate
TJ Maxx Corp.
08.2015 - 11.2016
Bachelor of Science - Health Sciences
Western Governors University
ASSOCIATES - Healthcare Administrative Services
CTU
HIGH SCHOOL DIPLOMA - Standard Diploma
MICA PEAK HS